As part of a system upgrade on Sept. 1, 2015, Blue Shield of California will issue new medical cards with a new subscriber identification number to all members currently in these plans:

  • Blue Shield Health Savings Plan
  • Core
  • UC Care 
  • Blue Shield High Option Supplement Plan
  • Medicare PPO Plan with Rx
  • Medicare PPO Plan without Rx

This new ID card will have a new look and feel, and each enrolled subscriber and family member will receive their own medical ID card. 

If you are in the Blue Shield High Option Supplement Plan or the Medicare PPO Plan with Rx, keep your Rx Plan ID card to obtain or fill your prescription drugs and start using your new medical ID card once you receive it in the mail.

The new ID card will also show the change in the Shield Concierge phone numbers. The phone numbers are:

For UC Care members:
Domestic toll-free: (855) 702-0477
International toll-free: (800) 60004040

For all other plan members:
Domestic toll-free: (855) 339-9973
International toll-free: (800) 60004141

You may call Shield Concierge if you have questions about the new medical ID card or need assistance in registering for an online account.  You may go online at or to access valuable tools and resources to manage your health care coverage.