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UC Retirement Administration Service Center (RASC)

From retirement planning webinars to survivor support — and everything in between — the RASC team is here to guide you through the retirement process and provide long-term pension and retirement health benefits assistance.

RASC retirement counseling portal

Planning to retire next year? Schedule an appointment with a RASC retirement counselor to explore your retirement options and understand your next steps.


1-800-888-8267 (or 1-510-987-0200 for international callers)

New hours beginning April 1: Monday–Friday, 7 a.m. to 4:30 p.m. (PT)

We’re experiencing a high volume of calls to our 1-800-888-8267 number. Please refer to the following menu options for the most efficient service:

  • Option 1 – UC Retirement at Your Service (UCRAYS) online access (speedy assistance with account unlock and password reset, provided by trusted UnifyHR partners)
  • Option 2 – Confirm receipt of a document(s) or request a tax document 
  • Option 3 – Survivor and beneficiary support (or call 1-888-825-6833)
  • Option 4 – Retiree health insurance (including questions about Medicare)
  • Option 5 – Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)
  • Option 9 – All other questions 

Survivor and beneficiary support


For support from our dedicated team, call 1-888-825-6833 Monday–Friday, 8:30 a.m. to 4:30 p.m. (PT). After hours, please leave a voicemail, and a representative will return your call.

Other ways to contact RASC

Secure message (email)

Sign in to your UCRAYS account and select “Messages”

Customer Contact Management (CCM) case management system:

  • Members — Request help with a case via UCRAYS secure message
  • Location partners — Open or request help with a case through ROOTS application (RASC listservs have been retired)

Fax: 1-800-792-5178


UC Retirement Administration Service Center
P.O. Box 24570
Oakland, CA 94623-1570

How-to guides and resources