Health care facilitators

Your HCF can help you to:

• Understand your UC health plan coverage and patient rights
• Define your health care issues
• Navigate the health care system
• Resolve issues with your doctor, medical group or medical plan carrier
• Understand how Medicare benefits coordinate with UC-sponsored medical plans

Your HCF will not:

• Provide medical or legal advice
• Act as a patient care advocate for services/benefits that are not offered by UC’s plans
• Suggest treatment plans

The HCF is also available to speak with campus, medical center or laboratory groups about health coverage and/or processes.

At some locations, the HCF provides educational programs about UC’s health plans.

Before contacting your HCF, you may want to:

• Contact your medical provider’s office. One of the most important relationships is the one you have with your doctor or other health care professional.
• Contact your medical group. If you are in an HMO (Kaiser or UC Blue & Gold), contact your medical group. Most medical groups have patient assistance departments that can help you find a doctor, resolve billing problems or obtain referrals for services.
• Contact your health plan. Your health plan has customer service representatives who can answer your questions regarding the plan’s benefits.

For benefits, academic personnel, HR and payroll contacts at your location, see campus contacts.

The consultation offered by the health care facilitators is always private and confidential. Health care facilitators comply with Health Insurance Portability and Accountability Act (HIPAA) privacy and security laws mandating protection and safeguards for access, use and disclosure of personal health information. Health care facilitators follow UC’s Group Insurance Regulations, the terms and conditions of the plan contracts, and Medicare laws and regulations.

Gabe Schmidt
(510) 664-4134

Guerren Solbach
(530) 752-4264

Nic Robledo
(530) 752-7840

Kwame White
(949) 824-9065

Blanca Bocobo
(510) 486-4269

Erika Castillo (serving employees with last names A – K in ALL departments) 
(310) 794-8121

Debra Wells (serving employees with last names L – Z in ALL departments) 
(310) 794-3057

• Sana Ramzan
  (209) 355-7178
• Allison Hill
  (209) 285-7317
• Lisa Alejandre
  (209) 201-6115
• Phikoun Khamchanh
  (209) 201-9457

Sharon Adesokan
(510) 987-0784

Ranada Palmer
(951) 827-2636

Ronorah (Ronisha) Roberson
(858) 534-9686

Lilia Huato
(858) 534-9686

• Emily Place-Tandon (primary contact for retirees)
  Health Care Facilitator
  (415) 476-6527
• Tajma Washington (primary contact for employees)
  Health Care Facilitator
  (415) 514-3634
• Sue Forstat
  Director, Health Care Facilitator & COPE Programs
  (415) 514-3324

Janelle Mirzaei
(805) 893-3450

Marianne McIvor
(831) 459-3573