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RASC service improvements for Open Enrollment and beyond

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The UC Retirement Administration Service Center (RASC) is pleased to announce two important changes to improve service to members: expanded phone support hours during Open Enrollment and a new call-back feature.

Expanded phone hours for Open Enrollment

From Oct. 29 through Nov. 24, 2020, you can call RASC at 800-888-8267 from 7:30 a.m. to 5:30 p.m. (PT) to speak to a member services representative. Normal phone hours (8:30 a.m. to 4:30 p.m.) will resume on Wednesday, Nov. 25.

RASC is offering extended hours to better serve members during the busy Open Enrollment period. Unfortunately, callers may still experience long wait times, particularly in the final week of Open Enrollment. For faster service — and to make sure you get the help you need in time — try to avoid waiting until the last minute to call. 

New call-back feature

If you do call at a busy time, you’ll now have the option to request a call back. While you go about your day, the automated call-back feature holds your place in line. As soon as a RASC representative is available, you’ll receive a call at the number you indicate — even if you’re calling from outside the United States.

Please note that the call-back option may not be available later in the day if it’s not possible for representatives to return all calls on the same business day. 

Getting help with UC Retirement At Your Service (UCRAYS)

Retirees can take care of all sorts of important tasks – including making Open Enrollment changes in retiree health and welfare benefits – by signing in to your UCRAYS account. For how-to guides and resources, check out Getting help with UC Retirement At Your Service (UCRAYS) and How to make Open Enrollment changes on UCRAYS.

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