Need help creating or logging into your UCRAYS account? Check out the how-to guides below to help you get started and take care of essential tasks related to your retirement account.

Please note: The Retirement Administration Service Center (RASC) is currently experiencing a high volume of calls during peak hours, resulting in longer than usual call wait times. If you have an urgent or complex need, please feel free to contact the RASC — just be aware it may take a little longer to get through to someone. 

Using UCRAYS


Using UCRAYS

Getting started: Create and log in to your UCRAYS account

  1. Go to UCRAYS: retirementatyourservice.ucop.edu
  2. At your first login, and after agreeing to the UCRAYS privacy statement and terms of use, you will be asked security questions to confirm your identity and create a new password for your UCRAYS account.
  3. If you’re using a computer or smartphone that is secure, register your trusted device to skip your security questions for future logins.
  4. Add your cell phone number and personal email address, if they’re not already on file.

Update your contact information and preferences

In the upper left of the UCRAYS main menu, click “Edit Profile” and select “Address,” “Email & Phone” or “Communication Preferences.”

When you update your contact information, you’ll have a new option to share your personal email with your UC retiree center so they can reach out about events and resources. Just check the box to make sure you stay in the know, and they will put you on their contact list.

Address

  1. On the Address page, click the address type (temporary, mailing or home) that needs to be updated, then enter the new address information. Please note: Medicare requires a physical address for enrollment. Please make sure to put your physical address in the home address field. If you have a PO Box that you would like to add, you may use the mailing address field. 
  2. After reviewing and confirming your address update, a confirmation will be sent to your email address on file.

Email & Phone

  1. On the Email & Phone page, enter your new email and/or cell phone information and click “Update Email/Phone.” A confirmation will be sent to your email address on file.
  2. Check the Release checkbox if you consent to release your personal email to your UC retiree center.

Communication preferences

  1. On the Communication preferences page, update the delivery preference dropdown for each communication type – direct deposit advice, newsletters (New Dimensions) and other general information, and tax statements. When you’re finished, click “Update Communication Preferences.”
  2. You’ll see a confirmation of your changes, which will also be sent to your email address on file.

Add a beneficiary

  1. On the UCRAYS main menu, click “Manage Contacts.”
  2. On the Manage Contacts page, click “Manage Beneficiaries.”
  3. On the Manage Beneficiaries page, click “Add/Edit Beneficiary.”
  4. On the Beneficiary Designation page, click “Add New Beneficiary.”
  5. Enter your new beneficiary’s information. If your new beneficiary is already a existing contact, you can select that person from the Existing Contact dropdown to automatically fill in their information. Click “Add New Beneficiary.”
  6. Repeat the process to add multiple beneficiaries. When you are finished, click “Next.”
  7. On the Beneficiary Designation page, specify whether each beneficiary is primary or secondary. You may enter a percentage share amount or check “Equal Share” to evenly distribute shares among your beneficiaries. When you are finished, click “Next.”
  8. Review and confirm your beneficiary designations. A confirmation will be sent to your email address on file.

View or adjust your tax withholding

  1. On the UCRAYS main menu, click “Benefit Payment Details.”
  2. On the Benefit Payment & Taxes page, click “View/Change Tax Withholding.”
  3. On the Tax Withholding page, you’ll see your current federal and state tax withholding elections and have the option to make changes. When you’re finished, click “Update Tax Withholding.”
  4. Review your changes, check the certification checkbox, and click “Confirm”.
  5. Your confirmation will include the effective payment date of your tax withholding changes.