June 18, 2025: This story was updated with information about an opportunity to provide feedback online through June 25, 2025.
We recently held online focus groups to gather feedback on the UC Retirement At Your Service (UCRAYS) retirement benefits self-service website. If you were able to join us live, thank you! If you weren’t able to participate, you can still share your feedback now through June 25th.
To join, simply click the appropriate link below using a smartphone, laptop, tablet or any device that can connect to the internet:
- Active/inactive members: Share your feedback.
- Retired members and/or Benefit Payees: Share your feedback.
Your feedback will help the UC Retirement Administration Service Center (RASC) understand what’s working well and guide future improvements, which will enhance your experience with the platform.
How the online focus groups work
The survey will be open through 5 p.m. PT on June 25th. The conversation is entirely chat-based, and all responses are anonymous. The survey will take about one hour. For some questions, after you submit your response, you’ll see a summary of how others answered and be asked if you agree with their responses.
A few tips for the session:
- Use Google Chrome as your browser if possible. If you are unable to use Google Chrome, use Firefox, Safari, or Edge.
- If you are disconnected during the session, select the link you used to join, and you’ll be returned to the session in progress.
- A timer will show the amount of time remaining per question. Submit your response, even if it is incomplete, before the timer expires.
- Be sure to stay in the online tool throughout the duration of the session, so you can provide your feedback on all the questions.
Have questions?
If you have questions about registration or how the focus groups will work, sign in to your UCRAYS account, then select Messages to contact us directly. You can also call RASC at (800) 888-8267, Monday through Friday, 7:00 a.m. to 4:30 p.m. PT.