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RASC offers extended hours and more support options for prospective retirees

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March 28, 2024: This story has been updated with expanded operating hours for the UC Retirement Administration Service Center (RASC).

If you’re planning to retire on July 1, 2024, congratulations! The UC Retirement Administration Service Center has new and improved services designed to make the retirement process easier than ever, including personalized counseling and representatives available from 7 a.m. to 4:30 p.m., Monday through Friday.

New RASC call center hours: 7 a.m. to 4:30 p.m., Monday through Friday

Beginning April 1, the start of the July 1 “retirement season,” early risers can call the RASC for assistance at 1-800-888-8267 (or 1-510-987-0200 for international callers) beginning at 7 a.m., until the current closing time of 4:30 p.m. 

RASC’s Retirement Counseling and Advisory Services

New this year, RASC has a dedicated team of accredited financial professionals available for personalized retirement counseling by appointment. The Retirement Counselors help members of the UC Retirement Plan (UCRP) make informed decisions about their retirement. RASC’s new online portal, rasc.universityofcalifornia.edu, includes a convenient self-scheduling option and easy access to retirement resources. 

Apply early for “no lapse in pay”

April 1, 2024, is the first day to apply for a July 1, 2024 retirement. Our  “No Lapse in Pay,” option guarantees a continuation of income as well as medical and dental benefits (if you’re eligible for benefits as a retiree) as you transition to retirement.

Applying for the “No Lapse in Pay” option is easy — simply click the opt-in box when you begin the retirement process in UC Retirement At Your Service (UCRAYS). (You can also submit a form to apply.) If you are approved, you’ll receive your first retirement benefit payment on August 1.

To be approved, you must meet eligibility requirements (see “Before you apply” below for details) and submit your No Lapse in Pay electronic opt-in or form, your signed Monthly Retirement Income election and all required documentation by May 13, 2024.

How it works

If you are approved for “No Lapse in Pay,”  we will either pay your calculated benefit amount or a provisional payment of your estimated benefit for most members these two amounts are identical. If there are differences between the provisional payment and the calculated amount, your benefit payment and premium deductions will be adjusted by the October 1, 2024, payment.

Before you apply

This option is only available for July 1, 2024, retirements which do not require special processing. Unfortunately, a few circumstances can make a prospective retiree ineligible for “No Lapse in Pay,” such as:

  • You are choosing a Lump Sum Cashout
  • You have reciprocity with CalPERS or concurrency with CalSTRS
  • You have UCRP service credit in more than one retirement tier
  • You have a legal obligation to divide your UCRP benefits (for example, in the event of a divorce, legal separation or termination of a domestic partnership) that has not been finalized

If you think you may qualify and would like to apply (beginning April 1, 2024), click the “No Lapse in Pay” opt-in box when you begin the retirement process in UCRAYS (or submit Form 168). You have until May 13, 2024, to apply and submit your signed Monthly Retirement Income election and all required documentation.

If you don’t qualify for “no lapse in pay”

Our goal is to process your retirement and provide a statement confirming your retirement benefit within 45 business days of receiving your signed election. Please note that delays in receiving required documentation (along with other factors that may make your retirement more complex and can slow down the process.

Timeline and deadlines for July 1 retirees 

For all prospective retirees, it’s important to prepare ahead of time and stay on top of the retirement process. Following the timeline below will keep you on track.

As soon as possible: Be prepared

April 1 – May 13, 2024: Apply for July 1 retirement with “No Lapse in Pay”


To speak to a UC Retirement Administration Service Center representative, call 1-800-888-8267, Monday–Friday, 7 a.m. to 4:30 p.m. (PT), or send a secure message through UCRAYS.

You can make an appointment with a retirement counselor at rasc.universityofcalifornia.edu

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