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New features are available in Ask UCPath

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UCPath is always seeking opportunities to make it easier and more convenient for you to access the information you need as a UC employee — and now that includes two new features to help you self-manage your inquiries.

What’s an inquiry?

Every time you contact UCPath for help, online or by calling the toll-free number, the system automatically generates an inquiry to track your question or concern with a corresponding case number.

What’s changing?*

  • NEW reopen inquiry feature: In the past, if you opened and closed an inquiry but later realized you needed additional assistance, you would have had to open a new inquiry. Now, you can reopen a closed inquiry, allowing you and the Employee Services associates who assist you to access archived comments, emails and attachments. With this new feature, you can reopen an inquiry three times within one year of the original closure date.
  • NEW inquiry self-close feature: If you’ve ever submitted a question and then figured out the answer for yourself, this feature is for you! You can now close an inquiry once your issue is resolved or you determine that further assistance from UCPath is unnecessary. There is no time restriction on when you can close a case, but you cannot close inquiries with pending actions.

Learn how to use these new features by watching a video tutorial

Log in to UCPath to access the instructional simulations:

Get additional help from UCPath

For help with your UCPath account, log in to UCPath and select “Ask UCPath” to submit an inquiry, or call (855) 982-7284 to speak with an associate. Customer service hours are Monday through Friday, 8 a.m. to 5 p.m. (PT).

*These new features are not available to former UC employees. Former employees should continue to contact UCPath for assistance at the phone number above.

 

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