Annual medical plan satisfaction surveys launching April 21

On April 21, randomly selected faculty, staff and retirees (as well as their spouses or domestic partners) will begin receiving requests to participate in the annual medical plan satisfaction survey. The survey takes roughly 20 minutes to complete, and all responses are anonymous and confidential.

The survey will focus on member experiences in 2020, and the results will help UC Human Resources plan and shape benefits offerings for future years. SPH Analytics is administering the surveys and tabulating results for UC. 

The following UC-sponsored Medicare, non-Medicare, and Behavioral Health plans will be included:

• CORE 
• Health Net Seniority Plus
• Kaiser Permanente
• Kaiser Permanente Senior Advantage
• Optum (for Kaiser members)
• UC Blue & Gold HMO
• UC Care
• UC Health Savings Plan
• UC High Option Supplement to Medicare
• UC Medicare PPO

Completing your survey

Members of non-Medicare plans who are selected to participate will receive surveys via email if they have a work email on file. The email (from UniversityOfCalifornia@sphsurvey.com) will include a link to the survey, along with a username and pin to enter on the survey website. Members who are selected to participate but do not have an email address on file will receive a survey package through postal mail. 

You can access your survey by visiting the URL or web address in your invitation email or survey package. For reference, the survey website is https://www.sphsurvey.com and the address bar in your browser will show “https://www.sphsurvey.com/default.aspx.”

Medicare members and members who have utilized behavioral health or substance abuse services who are selected to participate will receive a survey package by mail only. Medicare members are required by the Centers for Medicare and Medicaid Services (CMS) to complete the survey by mail or over the phone.

Survey results will be shared in late October prior to Open Enrollment.