UC Human Resources values your opinions, and would appreciate your feedback about your university-sponsored medical plan.
On March 15, 2017, randomly selected faculty, staff and retirees (as well as their spouses or domestic partners) will begin receiving requests to participate in the annual medical plan satisfaction survey. The survey takes roughly 20 minutes to complete, and all responses are anonymous and confidential.
Surveys will focus on member experiences in 2016, and the results will help UC Human Resources plan and shape offerings for future years. DSS Research is administering the surveys and tabulating results for UC.
Because UC made changes to the administrators of the PPO plans in 2017, these plans will not be included in this year’s survey. Plans that will be included are:
- Health Net Blue and Gold
- Kaiser Permanente — North & South
- Western Health Advantage
- Health Net Seniority Plus
- Kaiser Permanente Senior Advantage
Members of non-Medicare plans who are selected to participate will receive surveys via email if they have a work email on file. The email (from firstname.lastname@example.org) will include a link to the survey, along with a username and pin to enter on the survey website. Members who are selected to participate but do not have an email address on file will receive a survey package in the mail. You can access your survey by visiting the URL or web address in your invitation email or survey package. For reference, the survey website is https://www.dsslive.com, and the address bar in your browser will show "https://www.dsslive.com/default.aspx."
Medicare members who are selected to participate will receive a survey package by mail only. Medicare members are required by the Centers for Medicare and Medicaid Services (CMS) to complete the survey by mail or over the phone.
Survey results will be shared in late October prior to Open Enrollment.