Employees and retirees enrolled in UC-sponsored health plans are highly satisfied with their plans, according to surveys conducted last spring.

A survey completed by more than 8,100 employees and retirees in UC-sponsored non-Medicare plans found the following percentages of enrollees satisfied with their overall health plan:

  • 73 percent, Blue Shield Health Savings Plan;
  • 84 percent, Health Net Blue & Gold;
  • 94 percent, Kaiser Permanente;
  • 93 percent, Western Health Advantage;
  • 78 percent, UC Care.

The survey looked at enrollees’ satisfaction with their health care, specialist experience, getting needed care, customer service and prescription drug plans.

A separate survey of 2,400 retirees in UC-sponsored Medicare plans found the following overall rates of satisfaction in 2015:

  • 95 percent, Kaiser Senior Advantage;
  • 91 percent, Health Net Seniority Plus;
  • 91 percent, Medicare PPO and High Option plans.

The national average for overall satisfaction with Medicare health plans is 88 percent, according to the Centers for Medicare and Medicaid Services, making UC retirees on Medicare more satisfied than average.

Dental plan surveys of UC employees found an overall satisfaction rating of 96 percent for the Delta Dental PPO and 92 percent for DeltaCare USA.

For Optum Behavioral Health Services, member overall satisfaction was 87 percent.

Medical plan surveys were conducted by the DSS Research Group, an independent survey research firm. Feedback from surveys provides UC with valuable information about how your health plans can serve you better.