As you do everything you can to stay healthy during the coronavirus (COVID-19) outbreak (wash your hands!), UC’s health plans are closely monitoring and following guidance from the State of California and the Centers for Disease Control and Prevention (CDC) to make sure members receive the best possible care.

Related Links

Here are some important updates about how UC’s health plans are working to protect you and your family members. For details about your health plan’s response, visit your plan’s website:

Because your emotional health is important during this time, as well, Optum Behavioral Health is offering free public access to their free Emotional Support Help Line for those experiencing anxiety or stress related to COVID-19. Help is available 24 hours a day, seven days a week at 1-866-342-6892. 

Getting the medical advice and care you need

To ensure that the cost of health care will not be an obstacle to testing of COVID-19, Governor Gavin Newsom and Insurance Commissioner Ricardo Lara have directed California health plans to waive costs for screening and testing of the disease.

Please see your plan's website for more information about cost-sharing for treatment of COVID-19. For example, ucppoplans.com offers details about coverage for testing and treatment options and costs for CORE, UC Care, UC Health Savings Plan, UC High Option Supplement, UC Medicare PPO and UC Medicare PPO without Prescription Drugs. Select your plan and look for "Your PPO coverage for COVID-19."

If you or a member of your family develops symptoms (such as sore throat, fever and dry cough) or you believe you’ve been exposed to COVID-19, it’s important to call your doctor or health plan (at the number on your membership card) so they can direct you to the most appropriate care.  

If you’d like to avoid going into the doctor’s office, all UC health plans offer phone and/or video options for getting medical advice and care — and behavioral health services as well. See below for more information about what your plan offers.

Plan 

Provider and contact info

CORE Virtual Care

UC Care Virtual Care

UC Health Savings Plan Virtual Care

UC High Option Supplement Virtual Care

UC Medicare PPO Virtual Care

UC Medicare PPO w/out Rx Virtual Care

LiveHealth Online: livehealthonline.com
1-855-603-7985

Anthem 24/7 NurseLine
1-800-977-0027  

Kaiser Permanente - California

Optum Behavioral Health Virtual Visits

Kaiser Senior Advantage

Kaiser Permanente Get Care (for Northern and Southern California): kp.org/getcare

Kaiser 24/7 Care Advice
Northern California: 1-866-454-8855
Southern California: 1-833-574-2273

UC Blue & Gold

Teladoc: teladoc.com/uc
1-800-TELADOC (1-800-835-2362)

UC Medicare Choice (UnitedHealthcare) Virtual Doctor Visits

UC Medicare Choice (UnitedHealthcare) Virtual Behavioral Health Visits

Doctor on Demanddoctorondemand.com

Amwellamwell.com