In August, National Public Data (NPD) announced a major breach affecting millions of Americans, exposing Social Security numbers and other personal information. This breach serves as a critical reminder of the importance of monitoring the security of your personal information, such as through UC’s identity theft protection plan.
UC provides a comprehensive identity protection program through Experian, paid for by UC, for UC employees, retirees and their dependent children up to age 18. Enrollment in the plan is automatic but you must set up your account to take advantage of all program features.
When you first become eligible, you will receive a welcome email from Experian with a personalized link to access the Experian portal and complete your account set-up. If you did not receive or can’t find your welcome email, contact Experian’s member services team at (855) 797-0052 and they will send you a replacement. If Experian is not able to locate the record of your eligibility, please contact UCPath if you are an employee or the Retirement Administration Service Center if you are a retiree.
Experian’s response to the National Public Data breach
Exposure of personal data due to The National Public Data breach is expected to generate approximately 170 million dark web alerts from Experian, which could result in increased calls and longer wait times at Experian’s call center.
To support UC participants and minimize disruption, Experian has taken the following steps:
- Enhanced CyberAgent® Dark Web Monitoring Alerts to provide clearer instructions and reassurance to participants
- Added recommended next steps to the Experian portal dashboard Portal
- Updated their call center resources to make it easier for participants to get the help they need
To learn more about identity theft protection through Experian, visit the UCnet page or check out the Experian Elite Benefits Plan Guide PDF.