RASC benchmarking: A roadmap to best-in-class service
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The following is an announcement from Bernadette Green, Executive Director, Retirement Administration Service Center
Over the past three-and-a-half years, we have transformed the Retirement Administration Service Center (RASC), introducing a new operating model focused on service and adding new functions to better serve members. Now we are taking steps to ensure we continue making progress toward our goal to provide best-in-class service to our members.
As a pension administration system, it’s important for us to understand best practices in the industry and how we perform in comparison to our peers. To that end, we have engaged CEM Benchmarking, a global leader in evaluating pension administration organizations, to help us with this assessment.
Through a comprehensive member-centric survey process, CEM will compare RASC to higher education and state pension systems across the country, including CalPERS and CalSTRS. We will be assessed and ranked on factors related to administrative costs and, most importantly, member experience, and services. We are preparing our benchmarking survey now and look forward to sharing the results with you early next year.