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Important update about RASC services for retirees, employees and survivors of UC retirees

March 18, 2020

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Updated March 24, 2020

The UC Retirement Administration Service Center (RASC) is adjusting operations in response to the shelter in place orders in effect as of March 17 for a number of Bay Area counties, including Alameda County. The orders direct everyone to stay inside their homes and away from others as much as possible for the next three weeks as public health officials try to curb the rapid spread of coronavirus across the region.

In accordance with this order, RASC representatives have transitioned to remote operations to ensure access to critical services. This transition is going smoothly, and we want to reassure those who receive UC pension benefits that payments, including the upcoming April 1 benefit payment, will continue on schedule.

During this time, however, RASC representatives will be unable to answer calls as usual, or to receive physical mail in a timely manner. If you have an urgent question or service request, please contact the RASC by sending a secure message through your UC Retirement At Your Service (UCRAYS) account. You may send documents as secure message attachments or by fax to 1-800-792-5178.

For how-to guides and resources to help you get started on UCRAYS and take care of essential tasks related to your retirement account, check out Getting help with UC Retirement At Your Service (UCRAYS). If you’re planning to retire soon, please see What to do if you’re preparing for retirement. 

Callers with the following urgent issues will be directed to call a hotline and leave a voice message so a representative can return their call as soon as possible: 

  • Problem with retirement check or direct deposit
  • Stop payment request
  • Death claim
  • Denial of medical services due to insurance coverage problems
  • Locked out of UCRAYS account

For updates on UC’s response to this public health emergency, please visit ucal.us/coronavirus, or sign up for alerts to receive the latest developments on UC’s response to the coronavirus outbreak.

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