UCPath launches 24/7 access and more new phone services
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Our colleagues at UCPath have an exciting announcement: As of Feb. 10, 2024, UCPath has expanded its telephone service offerings to include 24/7 assistance for many common employee and staff transactions.
Driven by AI, these new features improve UCPath’s responsiveness and availability, streamlining callers’ interactions and providing more options to meet their needs.
“This is an exciting achievement!” said UCPath Executive Director Calvin Turner. “As we continue to enhance our AI capabilities, we will be able to unlock even more opportunities to better serve UC employees.”
Newly launched services
- 24/7 automated service: The new automated AI-enabled system operates around the clock to assist callers with simple inquiries.
- Expanded call options for greater flexibility: The new “Other Options” menu gives callers additional choices for more efficient navigation
- Easier access to repeated information: Need to hear something again? Simply request the system to repeat the last message for clarity
- Smarter assistance for more inquiries: The enhanced system uses AI natural language speech recognition to respond to a wider range of questions, providing quicker solutions
- Enhanced support for submit-on-behalf-of (SOBO) calls: During business hours, SOBO callers will be connected directly to a senior-level agent for a faster and more efficient experience.
How to contact UCPath
- By telephone: Call (855) 982-7284, Monday through Friday from 8 a.m. – 5 p.m. (PT) to chat with a live agent. Or, call at anytime to try the new 24/7 automated service.
- Online: Visit ucpath.universityofcalifornia.edu to access your account. Once you’re signed in, select the “Ask UCPath” button on the upper right side of your screen.