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Survey respondents give high marks to UC-sponsored health plans

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Systemwide Human Resources monitors UC’s benefits programs carefully to ensure faculty, staff and retirees are well-served by their health plans and providers. The annual medical plans satisfaction survey, conducted by the independent survey research firm DSS Research Group, is an important part of this effort. Once again, participants reported high levels of satisfaction with UC-sponsored health plans.

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As you make your Open Enrollment choices, take a moment to review the feedback shared by UC’s faculty, staff and retirees about their experiences with their health plans in 2018.

UC-sponsored non-Medicare plans

The survey of faculty and staff conducted in spring of 2019 yielded 7,586 responses, which showed the following levels of satisfaction with respondents’ overall health plan and overall health care:

Medical plan Satisfied with
health plan
Satisfied with
health care
Kaiser Permanente 92% 92%
UC Blue & Gold 87% 90%
UC Care 80% 90%
UC Health Savings Plan 78% 90%
CORE 59% 87%

UC-sponsored Medicare plans

A separate survey was completed by over 844 retirees in UC-sponsored Medicare plans, with the following levels of satisfaction with their overall health plan and overall health care:

Medicare plan

Satisfied with
health plan
Satisfied with
health care
Kaiser Senior Advantage 95% 94%
UC Medicare PPO/High Option Supplement 92% 94%

These high levels of satisfaction exceed the national averages (according to the Centers for Medicare and Medicaid Services) of 90 percent for satisfaction with health plans and 89 percent for satisfaction with overall health care.

Other health plans

The non-medical health plan carriers conduct surveys of their plans’ members annually as well. Member overall satisfaction was over 94% for Optum Behavioral Health, 94% for Delta Dental PPO and 88% for DeltaCare USA. VSP received the distinction of a 100% satisfaction rating for their overall level of service to employees, and 99% satisfaction for their service to retirees.

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