On April 1, 2019, UCRP benefit recipients experienced a delay in the direct deposit of their retirement benefits. While this file error in the transfer process was corrected within hours, I was troubled by this incident. Retirees and their families are an important part of the UC community, and I wanted to extend a personal apology for any confusion or other issues you may have faced as a result of this error.
For recipients of standard UCRP retirement, disability and/or survivor benefits, all payments were posted by close of business April 1, 2019. Unfortunately, posting payments for non-UCRP (PERS Plus 5 and Restoration Plan) benefits has taken additional time. Those benefit payments will be deposited Tuesday, April 2 instead of April 1.
If you incurred late fees or other penalties associated with benefit payments that were not deposited on schedule, UC is committed to making this situation right. Please contact the UC Retirement Administration Service Center at customerservice.reply@ucop.edu.
We deeply regret and are very sorry for the uncertainty and inconvenience this delay may have caused. Trust that we are making every effort to prevent this from happening again in the future.
Yours very truly,
Janet Napolitano