If you need extra assistance during a natural disaster or another emergency, please contact your plan directly (contact information is here and below). Customer service representatives will do their best to offer the help you need as quickly as possible.

Replacing lost prescriptions

If you have lost an essential prescription medication, you or your pharmacy may call your pharmacy benefits administrator and request an emergency supply. You may also request a change of address for your home delivery, or a transfer to pick up your prescription at a network pharmacy.

Seeking medical, dental or vision care

If your medical facility is closed due to a natural disaster, or if you have left the area and are unable to see your usual medical or dental provider, please call your plan’s customer service representative for help finding a provider near you.

Any active VSP member in need of eye care and/or replacement glasses due to a natural disaster can call VSP Member Services at 866-240-8344. Individuals without VSP coverage needing eye care assistance can contact their local American Red Cross chapter and request a free VSP eye care voucher.

Emotional health support

There are a number of options available to those who need emotional support coping with stress and loss caused by a natural disaster or another emergency. Please contact your Faculty and Staff Assistance Program or your behavioral health plan for a referral.  

Claims for loss of life or property, disability

If you are a UC employee impacted by an emergency situation and you have a current disability claim, Lincoln Financial may be able to support you by:

  • Exercising leniency with regard to providing notice of loss, proof of loss, medical record due dates, and appeal deadlines
  • Accepting a verbal change-of-address (with appropriate information to establish identity)
  • Offering the option to activate direct deposit for short-term disability
  • Waiving the 10-day waiting period for stop payment procedures and reissuance of benefits

Lincoln Financial will send a special email message to claimants (who have provided an email address) covering the above information and providing alternate contact information.

Prudential stands ready to assist with any life or AD&D claim issues that might need special handling of any kind.

Accessing your retirement savings for emergency expenses

If you or a family member are affected by a natural disaster or another emergency, you may be able to use some of your UC 403(b) or 457(b) Plan funds to help you with expenses and rebuilding. Please contact Fidelity Retirement Services at 866-682-7787 regarding relaxed rules for loans and hardship withdrawals for employer-sponsored retirement savings plans like UC’s.

Please refer to the Summary Plan Descriptions, or contact Fidelity, to learn more about standard loan and hardship distributions available under the 403(b) Plan and unforeseeable emergency withdrawals under the 457(b) Plan.

Legal resources to help you recover

Regardless of whether you have legal insurance through UC, you can visit the ARAG Learning Center for resources to help you with the legal and financial issues caused by a natural disaster or another emergency. The site includes how to protect your rights as a homeowner or renter, who to contact for assistance, what to do if you’re the victim of a scam and more. 

If you’re a current ARAG legal insurance member, please call ARAG Customer Care at 800-828-1395 or send an email to service@ARAGlegal.com for help in dealing with this disaster.

Contact information for UC's plans

Please note: The hours listed below may not include holidays.

UC Care
UC Health Savings Plan (UC HSP)

  • Accolade Health Care Advocate: 866-406-1182
    M-F, 5 a.m. - 8 p.m. PT
  • Anthem Behavioral Health: 844-792-5141
  • Navitus: 855-673-6504
  • Health Equity: 866-212-4729

Kaiser HMO

  • Kaiser members: 800-464-4000
  • Kaiser prospective members: 800-324-9208
    M-F, 7 a.m. - 6 p.m. PT
  • Optum: 888-440-8225

Kaiser Permanente Senior Advantage

7 days/week, 8 a.m. - 8 p.m. PT

UC Blue & Gold HMO

  • Health Net: 800-539-4072
    M-F, 8 a.m. - 8 p.m. PT
  • Health Net Behavioral Health: 800-663-9355
    M-F, 8 a.m. - 8 p.m. PT

UC High Option Supplement to Medicare
UC Medicare PPO
UC Medicare PPO without prescription drugs

  • Anthem Health Guide: 844-437-0486
    M-F, 5 a.m. - 8 p.m. PT
  • Anthem Behavioral Health: 844-792-5141
  • Navitus Medicare Rx: (866) 270-3877

UC Medicare Choice 

  • UnitedHealthcare: 866-887-9533
    M-F, 8 a.m. - 8 p.m. PT
  • UnitedHealthcare Behavioral Health: 800-453-8440

Delta Dental PPO 800-777-5854
M-F, 8 a.m. - 8 p.m. PT
DeltaCare USA 800-422-4234
M-F, 5 a.m. - 6 p.m. PT
AD&D and Life (Group No.: G-097000)
800-524-0542 (claims)
800-778-3827 (retiree member records)
M-F, 5 a.m. - 5 p.m. PT
Auto/Home/Renter Insurance (Farmers Insurance Choice)
COBRA (WEX Health) 844-561-1338
Dependent Care Flexible Spending Account (WEX Health) 844-561-1338
Disability Insurance (Lincoln Financial)
(Group No.: 037972)
M-Th, 5 a.m. - 5 p.m. PT
Friday, 5 a.m. - 3 p.m. PT
Family Care (Bright Horizons) 888-SIT-CITY - Option 1
M-F, 5 a.m. - 5 p.m. PST
TTY: 888-494-1014
Health Flexible Spending Account (WEX Health) 844-561-1338
Legal Plan (ARAG)
Client ID: 11700
M-F, 5 a.m. - 5 p.m. PT
Pet Insurance (Nationwide) 877-738-7874
Supplemental Health Plans (Aflac) 888-212-7201
M-F, 6 a.m. - 5 p.m. PT
VSP Vision Care (VSP) (employees)
VSP Vision Care (VSP) (retirees)
(Group No.: 00101923)
Monday - Saturday, 6 a.m. – 5 p.m. PST
Voluntary Retirement Savings Program (Fidelity) 866-682-7787