UC Retirement Administration Service Center (RASC)

Planning to retire next year? Schedule an appointment with a RASC retirement counselor to explore your retirement options and understand your next steps.

1-800-888-8267 (or 1-510-987-0200 for international callers)

Monday–Friday, 7 a.m. to 4:30 p.m. (PT)

Please note: On Monday, December 9, 2024, RASC phone lines will be closed from 7 a.m. until noon so staff can attend an all-team meeting. Phone lines will be open from noon through 4:30 p.m. (PT).  

Normal business hours will resume on Tuesday, December 10, 2024. 

We’re experiencing a high volume of calls to our 1-800-888-8267 number. Please refer to the following menu options for the most efficient service:

• Option 1 – UC Retirement at Your Service (UCRAYS) online access (speedy assistance with account unlock and password reset, provided by trusted UnifyHR partners)
• Option 2 – Confirm receipt of a document(s) or request a tax document 
• Option 3 – Survivor and beneficiary support (or call 1-888-825-6833)
• Option 4 – Retiree health insurance (including questions about Medicare)
• Option 5 – Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)
• Option 9 – All other questions 

1-888-825-6833

For support from our dedicated team, call 1-888-825-6833 Monday–Friday, 8:30 a.m. to 4:30 p.m. (PT). After hours, please leave a voicemail, and a representative will return your call.

Please note: On Wednesday, July 17, the RASC phone lines will close at noon (PT) so representatives can attend an all-team meeting. Representatives will be available to answer calls from 7 to 11:59 a.m. (PT) on July 17 and resume normal business hours (7 a.m. to 4:30 p.m.) on Thursday, July 18. 

Secure message (email)

Sign in to your UCRAYS account and select “Messages”

Customer Contact Management (CCM) case management system:

• Members — Request help with a case via UCRAYS secure message
• Location partners — Open or request help with a case through ROOTS application (RASC listservs have been retired)

Fax: 1-800-792-5178

Mail

UC Retirement Administration Service Center
P.O. Box 24570
Oakland, CA 94623-1570

• Getting help with UC Retirement At Your Service (UCRAYS)
• If you’re planning to retire soon: What to do when you’re preparing for retirement