About UCRAYS

Using UCRAYS

UCRAYS security


About UCRAYS

What is UCRAYS?

UCRAYS, which will eventually replace At Your Service Online (AYSO) for retirement related services, is a secure website that will give you greater access to UC retirement information and offer more ways to view and manage retirement information in a user-friendly format. Most importantly, it will include enhanced security features, ensuring UC is following best practices for keeping your retirement information secure.

Why does UC need a new system to manage Retiree Benefits?

The UC Retirement Plan has grown substantially over the years. It now serves more than 130,000 active faculty and staff members and over 77,000 benefit recipients and more than 93,000 inactive/former members with membership spanning multiple retirement tiers. New technology will allow the Retirement Administration Service Center (RASC) to more effectively manage service levels, introduce greater efficiency, and in the future, introduce additional lines of communication to support members.

When will UCRAYS be available?

UCRAYS launched in September 2019 and will continue to be enhanced with new functionality added later this year and into 2020.

Why is UCRAYS launching now, without all of the expected functionality?

We believe that UCRAYS will be a significant improvement over AYSO and we want to make these features available to retirees as soon as possible. As with any technology, it is always evolving and we have plans for additional functionality and tools to be added in the near future. Launching a new software system is a complex process and we will offer enhancements as they are ready.

I don’t understand why I need to use two different systems to manage my UCRP account.

UCRAYS will be released in phases and not all features are available at this time. As new features are released in UCRAYS, existing features that are redundant will be closed in AYSO.

What can retirees do on UCRAYS right now?

In addition to increased security, UCRAYS offers retirees the ability to:

  • View benefit statements and tax statements
  • View and update beneficiary designations
  • Update tax withholdings
  • Upload documents
  • Manage insurance allotments
  • Enroll for health and welfare benefits during open enrollment
  • Estimate net payments
  • Report a death
  • Provide email information to Retiree Centers
  • Update contact information, and more

Future features to be added later this year and into 2020 will include the ability to:

  • Update enrollments when there is a life event
  • Assign Medicare
  • Estimate insurance

What can active faculty and staff members do in UCRAYS right now?

In addition to increased security, UCRAYS offers faculty and staff the ability to:

  • View service credit and UCRP/CAP contribution balances
  • View and update beneficiary designations

Features to be added later this year and into 2020 will include:

  • Retirement estimates (although still available in AYSO until then)
  • Personal Retirement Profile and retirement election process
  • Service credit purchase estimates (although still available in AYSO until then)

Using UCRAYS

How do I register/log in to UCRAYS?

To view a video with step-by-step instructions, log in to AYSO. In the Main Menu, under “Stay Connected” is a link to a short UCRAYS video demonstrating how to register and login to UCRAYS.

First time users will see the following steps:

  1. UCRAYS will launch as a new website (retirementatyourservice.ucop.edu) or you can go to AYSO  and you’ll see links to UCRAYS.
  2. Log in with your AYSO username, if you have one. If not or if it has been more than two years since you last logged on, you’ll need to create a new account.
  3. At your first login, and after agreeing to UC's privacy statement and terms of use, you will be asked questions to confirm your identity
  4. After agreeing to UC’s privacy statement and terms of use, enter — for your first login only — your Social Security number and date of birth.
  5. As a new security feature, you’ll be asked a few questions based on personal information that only you are likely to know.
  6. Create a new password for your UCRAYS account.
  7. If you’re using a computer or smartphone that is secure, register your trusted device. This can reduce the steps in the log in process.
  8. Add your cell phone number and personal email address, if they’re not already on file.

Now, you’re ready to explore UCRAYS!

UCRAYS security

Why are you asking me for my SSN?

This information is required only when you register on UCRAYS for the first time. This is standard industry practice and was also done in AYSO for first-time registration.

What are these security questions and where did they come from?

UC is using a 3rd party vendor to populate security questions based on publicly accessible information. This is a standard industry practice used by many large organizations, including Kaiser and Fidelity. UC does not have access to the questions or answers. This information is not stored by UC.

UCRAYS uses “Multi-Factor Authentication” (MFA). Why?

MFA — requiring more than one piece of evidence to verify your identity — has become industry best practice because it provides an extra layer of protection for your accounts. If we have your personal cell phone number, each time you log on, we will send a one-time code during your login to UCRAYS. If you do online banking or access your Social Security account online, you may be familiar with receiving a numerical code by text. Unless a Retirement Administration Service Center (RASC) representative is talking to you directly, we will no longer send temporary passwords or a one-time code to you by email. Also, we will never ask for your password via email, call or text. These changes are important in our ongoing effort to keep your personal information and UC retirement account secure.

Will UC ask for my one-time code?

You will never receive a call, text, or email from UC to ask for your one-time code. The one-time code is part of the log in process that you will enter in the UCRAYS website.

When I first log in to UCRAYS or create a new UCRAYS account, what questions will I be asked?

You may be asked questions for security to confirm your identity.

What if I cannot answer the security questions or cannot receive text messages?

In a small number of instances, it may be necessary to contact the RASC for additional assistance at 800-888-8267 between 8:30 am and 4:30 pm, Monday through Friday. The RASC representative will authenticate you by phone and then help you access your account.

How do I update my cell phone number?

Once you log in to UCRAYS, go to the “Edit Profile” menu and select “Email & Phone” to update your cell phone number.

What does it mean to register my computer/mobile device?

If you are logging into UCRAYS on a trusted personal computer/mobile device, you may register it as a secure device. Whenever you log into UCRAYS from your registered device, you will only need to enter your username and password. You can register multiple devices. You should never register a public computer.