If you have a question or service issue that isn't addressed below, you can contact the UC Retirement Administration Service Center (RASC):

  • By sending a secure message through your UC Retirement At Your Service (UCRAYS) account. You may send documents as secure message attachments or by fax to 1-800-792-5178.
  • By phone at 800-888-8267, Monday through Friday, 8:30 a.m. to 4:30 p.m. PT.



UCRAYS security


What is UCRAYS?

UCRAYS, which is replacing At Your Service Online (AYSO) for retirement related services, is a secure website that offers greater access to UC retirement information and more ways to view and manage retirement information in a user-friendly format. Most importantly, it includes enhanced security features, ensuring UC is following best practices for keeping your retirement information secure.

Why does UC need a new system to manage Retiree Benefits?

The UC Retirement Plan has grown substantially over the years. It now serves more than 130,000 active faculty and staff members and over 77,000 benefit recipients and more than 93,000 inactive/former members with membership spanning multiple retirement tiers. New technology will allow the Retirement Administration Service Center (RASC) to more effectively manage service levels, introduce greater efficiency, and in the future, introduce additional lines of communication to support members.

What can retirees do on UCRAYS right now?

In addition to increased security, UCRAYS offers retirees the ability to:

  • Send and receive secure messages, with attachments if needed, to the RASC
  • View benefit statements and tax statements
  • View and update beneficiary designations
  • Update tax withholdings
  • Upload documents
  • Manage insurance allotments
  • Enroll for health and welfare benefits during open enrollment
  • Estimate net payments
  • Report a death
  • Provide email information to Retiree Centers
  • Request verification of pension information
  • Update contact information, and more

What can active faculty and staff members do in UCRAYS right now?

In addition to increased security, UCRAYS offers faculty and staff the ability to:

  • Send and receive secure messages, with attachments if needed, to the RASC
  • View service credit and UCRP/CAP contribution balances
  • View and update beneficiary designations
  • Estimate retirement income
  • Initiate and process your retirement


How do I register/log in to UCRAYS?

First-time users will see the following steps:

  1. Go to UCRAYS at retirementatyourservice.ucop.edu.
  2. At your first login, and after agreeing to UC's privacy statement and terms of use, you will be asked questions to confirm your identity.
  3. Create a new password for your UCRAYS account.
  4. If you’re using a computer or smartphone that is secure, register your trusted device. This can reduce the steps in the login process.
  5. Add your cell phone number and personal email address, if they’re not already on file.

Now, you’re ready to explore UCRAYS!

I’m not able to register/log in to my UCRAYS account. What should I do?

It may be helpful to clear your browser’s cache/cookies/browsing history and open a new browsing session before you start your login or registration process – especially if you just received a one-time password. To find out how, search “clear browsing history” in your browser’s help bar.

If you’re still receiving an error message, please call the RASC at 800-888-8267, press 1 for “locked out of UCRAYS account,” and leave a voicemail. A representative will return your call as soon as possible.

How can I send a secure message through UCRAYS?

Sending a secure message through UCRAYS is the safest, most efficient way to communicate with the RASC. To send a secure message, including attachments, through UCRAYS, just click on “Messages” in the left menu. Our goal is to respond within two business days.

For retirees: How can I verify my pension income?

  1. On the left side of the home page, under “My Accounts,” go to “Benefit Payments & Taxes,” and then click “Request Verification of Income.”
  2. In moments, you will receive an email that an official verification letter is available in your UCRAYS accounts. (Click “Messages” on your UCRAYS page) 

For retirees: How can I view and download my 2019 tax statements (1099-R) and those from previous years?

  1. Go to “Benefit Payments & Taxes” and click “Tax Statements.”
  2. For security reasons, you will be sent an email when you view the statement(s). 

For retirees: How can I request my 1099-R electronically, instead of by U.S. mail, next year?

  1. Go to “Edit Profile” then to “Communications Preferences.”
  2. Under “Tax Statements,” choose “UCRAYS.” 

For retirees: How can I estimate my retirement benefit income?

  1. Go to “Benefit Payments & Taxes” and then to the “Net Payment Estimator.”
  2. You can create up to three benefit income models based on estimated gross payment, Federal and California state tax withholding and additional deduction details.

For active employees: How can I estimate the income I can expect in retirement?

  1. Go to “Retirement Estimates” and then “Create a Retirement Estimate.”
  2. You can create estimates based on your anticipated age at retirement, projected service credit and salary and contingent annuitant details.

For employees preparing to retire: How can I use UCRAYS to help me through the retirement process?

UCRP members can initiate and process their retirements electronically through UC Retirement At Your Service (UCRAYS) by following the steps in What to do if you're preparing for retirement

Here are a few other UCRAYS features that will help you through the retirement process:

  • Secure messages: Stay in touch with the RASC every step of the way.
  • Upload documentation: Once you have received your Personal Retirement Profile (PRP), you will see “Upload Documentation” in the left menu. Select “Upload Documentation” to submit – securely and efficiently – all of the documents required for your retirement.
  • Retirement application progress tracker: As soon as you have successfully initiated your retirement, you’ll see the retirement application progress tracker on your UCRAYS dashboard. The tracker will show you where you are in the process, and highlight any actions you need to take.

UCRAYS security

UCRAYS uses “Multi-Factor Authentication” (MFA). Why?

MFA — requiring more than one piece of evidence to verify your identity — has become industry best practice because it provides an extra layer of protection for your accounts. If we have your personal cell phone number, each time you log on, we will send a one-time code during your login to UCRAYS. If you do online banking or access your Social Security account online, you may be familiar with receiving a numerical code by text. Unless a Retirement Administration Service Center (RASC) representative is talking to you directly, we will no longer send temporary passwords or a one-time code to you by email. Also, we will never ask for your password via email, call or text. These changes are important in our ongoing effort to keep your personal information and UC retirement account secure.

Will UC ask for my one-time code?

You will never receive a call, text, or email from UC to ask for your one-time code. The one-time code is part of the log in process that you will enter in the UCRAYS website.

When I first log in to UCRAYS or create a new UCRAYS account, what questions will I be asked?

You may be asked questions for security to confirm your identity.

How do I update my cell phone number?

Once you log in to UCRAYS, go to the “Edit Profile” menu and select “Email & Phone” to update your cell phone number.

What does it mean to register my computer/mobile device?

If you are logging into UCRAYS on a trusted personal computer/mobile device, you may register it as a secure device. Whenever you log into UCRAYS from your registered device, you will only need to enter your username and password. You can register multiple devices. You should never register a public computer.