rasc.universityofcalifornia.edu
Contact RASC
Phone: 1-800-888-8267 (or 1-510-987-0200 for international callers)
Monday–Friday, 8:30 a.m. to 4:30 p.m. (PT)
We're experiencing a high volume of calls to our 1-800-888-8267 number. Please refer to the following menu options for the most efficient service:
- Option 1 – UC Retirement at Your Service (UCRAYS) online access (speedy assistance with account unlock and password reset, provided by trusted UnifyHR partners)
- Option 2 – Confirm receipt of a document(s) or request a tax document
- Option 3 - Survivor and beneficiary support (or call 1-888-825-6833)
- Option 4 - Retiree health insurance (including questions about Medicare)
- Option 5 – Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)
- Option 9 – All other questions
Survivor and beneficiary support
1-888-825-6833 (after-hours voicemail option)
Retirement counseling
Schedule an appointment online at rasc.universityofcalifornia.edu/retirement-counseling
Customer Contact Management (CCM) case management system:
- Members — Request help with a case via UCRAYS secure message
- Location partners — Open or request help with a case through ROOTS application (RASC listservs have been retired)
Fax: 1-800-792-5178
Mail:
UC Retirement Administration Service Center
P.O. Box 24570
Oakland, CA 94623-1570
How-to guides and resources
- Frequently asked questions about UC Retirement At Your Service (UCRAYS)
- Retirees: Getting help with UC Retirement At Your Service (UCRAYS)
- If you’re planning to retire soon: What to do if you’re preparing for retirement