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Records Analyst 2 CX

Job FamilyGeneral Administration
Job FunctionRecords Management
Job CategoryRepresented
Job SummaryInvolves developing and managing procedures that promote sound, efficient, and economical records management, which includes creation, organization of, and access to records; maintenance, retention and disposition of administrative records; and security and privacy of records. Supports the management of recorded information, consults with users to develop compliant, secured and trustworthy record keeping systems that are efficiently maintained, establishes processes and guidelines to dispose of records when their administrative, legal, audit, regulatory and historical value have ceased. Ensures compliance to standards, applicable laws and internal policies, and operating procedures for consistent creation, maintenance and use, and disposition of University records. May include classifying, storing, securing, and destroying (or in some cases, archival preservation) records or consulting others on how to apply best practices to such activities.
Job TitleRecords Analyst 2 CX
Job Code4221
Bargaining UnitCX
FLSANon-Exempt
Generic ScopeProfessional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.
Custom Scope

Uses knowledge of records management and University policies and internal procedures to take care of records management issues. Resolves a wide range of issues in consultation with supervisor, works on records management issues of moderate scope where analysis requires evaluation of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.

This title is bargaining unit only. There should never be an uncovered position.

Key Responsibilities

In accordance with established records management policy, supports the management of hard copy and electronic records within specific areas of authorized access.

Reviews, analyzes, classifies and indexes records, or consults others in these areas in accordance with established records management procedures.

Liaisons with departments / units to oversee the transfer of inactive records as appropriate.

Facilitates the transfer of records from central files to inactive storage as appropriate.

Identifies inactive records that are ready for disposition according to the records retention schedule and procedures, and approves disposition according to procedure (in consultation with manager).

Ensures proper records destruction processes are completed.

Keeps current with internal and external regulations concerning records management policies and procedures.

Assists managers and staff in the proper creation, maintenance and use, storage, location, retrieval and disposition of records.

Performs special projects, such as reviewing alternative storage, developing new or revised procedures, or conducting quality monitoring and running reports as needed.

Prohibits unauthorized access to records containing personal or confidential information.

Assists with recommending and implementing new and / or updated records management procedures.

EducationAssociates degree in related field and / or equivalent experience.
Knowledge, Skills and Abilities

Knowledge of records management principles and practices.

Limited experience with automated storage and retrieval systems, and electronic records.

Demonstrated experience with Microsoft Office Suite and general office applications.

Demonstrated customer service skills.

Ability to handle challenging situations with tact and diplomacy.

Ability to work independently, handling multiple priorities and meeting established timeframes.

Strong organizational skills and ability to multi-task with demanding timeframes.

Ability to use a high level of discretion and maintain all confidentiality.

EnvironmentOffice or campus settings and various external venues.
Career PathRecords Anl 3