Class Specification - B.15
Senior Collections Representative - 4621
Senior Collections Representative-Supervisor - 4624
Collections Representative - 4622
Collections Representative-Supervisor - 4625
March, 1979
Series Concept
Collections Representatives perform and/or supervise the investigation, analysis, and follow-up for the collection of overdue accounts; and perfonn other related duties as required.
Incumbents interview and cor~espond with clients, attorneys, outside agencies and others in order to obtain information, . explain Uni versi_ty policies, anq secure collection of accounts; advise clients of altern~tive solutions for meet~ng their obligations; make payment agreements and write payment plans; explain and interpret collection policies and procedures to other University employees; make interpretations of legal guidelines relating to loan collection practices and procedures as necessary; and recommend specific actions such as attachment of real assets, referrals to collection agencies, and write-off of accounts.
Class Concepts
Senior Collections Representative
Senior Collections Representative-Supervis or
Under general supervision, incumbents direct the work of a group of Collections Representatives and provide assistance in resolving difficult or unusual collection cases; develop and prepare reports; and review and/or rec0It1Inend revisions of credit and collections policies and procedures. Incumbents may in addition perform the range of duties outlined in the Series Concept. This is the lead supervisory level of the series.
Collections Representative
Collections Representative-Supervisor
Under supervision, incumbents are assigned continuing responsibility for the investigation, analysis, and follow-up for the collection of overdue acGounts. Incumbents perform the majority of duties described in the Series Concept. This is the operational level of the series.
Minimum Qualifications
Specific qualification requirements are approved for positions by the Human Resource Directors in accordance with the provisions of Staff Personnel Policies.
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