Product Development Professional 2-4 TX

Job Summary

Responsible for identifying and investigating new product opportunities within a defined range of responsibility. Develops project plans and manages the design, development, testing, and documentation of select products, services or enhancements. Formulates and executes business plans for product development and launch. Develops and participates in public outreach activities and informational campaigns to promote awareness of products or services. Maintains knowledge of new trends and products in the appropriate markets.

Job Title	Product Development Professional 2 TX	Product Development Professional 3 TX	Product Development Professional 4 TX
Job Code	5474	5475	5476
Bargaining Unit	TX	TX	TX
FLSA	Non-Exempt	Exempt	Exempt
Generic Scope	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.
Custom Scope	Professional with general knowledge and understanding of product / service development practices to resolve issues of moderate scope. Ability to manage the development of products / services / enhancements or segments of products / services / enhancements of medium scope, size, impact and budget. Demonstrates good judgment within defined procedures to select methods and techniques for obtaining solutions to design, financial, marketing, or administrative problems. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.	Uses skills as a seasoned, experienced professional with a full understanding of product / service development practices to resolve a wide range of issues. Ability to manage the development of products / services / enhancements of diverse scope, size, impact and budget. Demonstrates sound judgment in selecting methods and techniques for obtaining solutions to design, financial, marketing, or administrative problems. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.	Uses advanced knowledge of product / service development practices to resolve a wide range of complex issues with where analysis of situations or data requires an in-depth evaluation of variable factors. Ability to manage the development of multiple or large products / services / enhancements of diverse scope, size, impact and budget. Demonstrates creativity and ingenuity in selecting methods and techniques for obtaining solutions to complex design, financial, marketing, or administrative problems. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.
Key Resp 01	Participates in the identification and evaluation of new technologies and industry trends to determine if and how they are applicable to current products or services.	Evaluates and presents new technologies and industry trends.	Leads efforts in evaluating new technologies and industry trends as they emerge and determine if and how they are applicable to current products or services.
Key Resp 02	Participates in the identification of additional opportunities for value added product / service delivery based on customer / client / advisory group interaction and feedback.	Identifies additional opportunities for value added product / service delivery based on customer / client interaction and feedback.	Identifies emerging market targets and serves as the primary contact and / or lead for discussions and negotiations.
Key Resp 03	Project Management – develops project plans including goals, deliverables, resources, budget and timelines for launches of products, services or enhancements of medium scope, size, impact, and budget.	Project Management – develops project plans including goals, deliverables, resources, budget and timelines for launches of products, services or enhancements of diverse scope, size, impact, and budget.	Project Management – develops project plans including goals, deliverables, resources, budget and timelines for launches of products / services / enhancements with significant scope, size, impact and budget or of multiple smaller products of diverse scope.
Key Resp 04	Participates in technical discussions with advisory groups and other customers / clients.	Identifies, organizes, and participates in technical discussions with key advisory groups and other customers / clients.	Identifies, organizes, and leads technical discussions with key advisory groups and other customers / clients. Leads the identification of additional opportunities for value added product / service delivery based on customer / client / advisory group interaction and feedback.
Key Resp 05	Participates in marketing and professional outreach activities and informational campaigns to raise awareness of product or service.	Develops and participates in marketing and professional outreach activities and informational campaigns to raise awareness of product or service.	Leads the development of marketing and professional outreach activities and informational campaigns to raise awareness of product or service.
Key Resp 06	Participates in cross-functional teams for assigned deliverables.	Assembles and leads cross-functional teams for assigned deliverables.	Assembles and leads cross-functional teams for assigned deliverables.
Key Resp 07	Acts as product / service liaison across the organization and to external agencies and customers to ensure effective production, delivery and operation of new products, services and / or enhancements.	Acts as product / service liaison across the organization, external agencies and customers to ensure effective production, delivery and operation of new products, services and / or enhancements.	Acts as product / service liaison across the organization, external agencies, and customers to ensure effective production, delivery and operation of new products, services and / or enhancements.
Key Resp 08	Reports on metrics / key performance indicators and provides corresponding analysis.	Develops and reports on metrics / key performance indicators and provides corresponding analysis.	Creates metrics / key performance indicators and provides corresponding analysis / reporting.
Key Resp 09	Provides periodic content progress reports outlining key activities and progress toward achieving overall goals.	Provides periodic content progress reports outlining key activities and progress toward achieving overall goals.	Develops and provides periodic content progress reports outlining key activities and progress toward achieving overall goals.
Key Resp 10	Ensures the preparation and maintenance of documentation including end-user documentation and release notes.	Ensures the preparation and maintenance of documentation including end-user documentation and release notes.	Ensures the preparation and maintenance of documentation including end-user documentation and release notes.
Key Resp 11	May conduct product / service training.	May conduct product / service training.	May conduct product / service training.
Key Resp 12	May be responsible for a segment of a product.	May be assigned to a product category.	May be assigned to one or more product categories.
Key Resp 13		Recommends new technologies applicable to current products or services and the organization’s long-range, strategic plans.	Participates in the development of the organization’s long-range strategic product plans.
Key Resp 14		Demonstrates sound judgment in selecting methods and techniques for obtaining solutions to design, financial, marketing, or administrative problems.	Demonstrates creativity and ingenuity in selecting methods and techniques for obtaining solutions to complex design, financial, marketing, or administrative problems.
Key Resp 15		May provide technical consultation to customers to ensure product reliability and responsiveness to problems, complaints and suggestions.	May provide technical consultation to customers to ensure product reliability and responsiveness to problems, complaints and suggestions.
Education	Bachelor’s degree in related area and / or equivalent experience / training.	Bachelor’s degree in related area and / or equivalent experience / training.	Bachelor’s degree in related area and / or equivalent experience / training.
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
KSA 01	Working knowledge of product development concepts, practices, standards and processes.	Broad knowledge of product development concepts, practices, standards and processes.	Advanced knowledge of product development concepts, practices, standards and processes.
KSA 02	Ability to identify key issues critical to the organization’s need and the success of a desired product, service and enhancement.	Demonstrated ability to identify key issues critical to the organization’s need and the success of a desired product, service and enhancement.	Proven ability to identify key issues critical to the organization’s long-range success of a desired product or service.
KSA 03	Ability to research, collect and analyze targeted information to use in determining product options or alternatives.	Proven ability to research, collect and analyze information to use in determining product options or alternatives.	Proven ability to research, collect and analyze information to use in determining product options or alternatives.
KSA 04	Proficient organization and project management skills.	Strong organization and project management skills.	Advanced organization and project management skills to lead large or multiple cross-functional teams.
KSA 05	Proficient oral communication skills to effectively convey and explain information.	Strong oral communication skills to effectively convey and explain information.	Advanced oral communication skills to effectively present, negotiate, convey and explain information.
KSA 06	Proficient written communications skills to draft clear, concise documentation, reports and specifications.	Strong written communications skills to draft clear, concise documentation, reports and specifications.	Advanced written communications skills to draft clear, concise documentation, reports and specifications.
KSA 07	Ability to lead, build consensus and promote the exchange of information among project team, internal and external constituencies.	Ability to lead, build consensus and promote the exchange of information among project team, internal and external constituencies.	Ability to lead, build consensus and promote the exchange of information among project team, internal and external constituencies.
KSA 08	Working knowledge of Microsoft Office Suite software.	Thorough knowledge of Microsoft Office Suite software.	Advanced knowledge of Microsoft Office Suite software.
Environment	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.