Clinical Informatics Specialist 1 – 5 HX

Job Summary

Involves the development and implementation of the organization’s clinical information systems and tools. Collaborates with clinicians across all departments to optimize system ultilization. Coordinates analytical support for health management, including profiling, health economics, business analytics and performance metrics. Defines systems and applications to support diverse functions. May provide customer service, troubleshooting and maintenance.

Job Title	Clinical Informatics Specialist 1 HX	Clinical Informatics Specialist 2 HX	Clinical Informatics Specialist 3 HX	Clinical Informatics Specialist 4 HX	Clinical Informatics Specialist 5 HX
Job Code	5346	5347	5348	6361	6362
Bargaining Unit	HX	HX	HX	HX	HX
FLSA	Non-Exempt	Non-Exempt	Exempt	Exempt	Exempt
Generic Scope	Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined training and development planning.	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.	Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
Custom Scope	Under direct supervision, acquires skills and knowledge of professional concepts in clinical informatics to small projects or segments of projects. This title is bargaining unit only. There should never be an uncovered position.	Applies acquired skills and professional concepts to clinical informatics projects of small to medium size and intermediate scope and complexity. This title is bargaining unit only. There should never be an uncovered position.	Applies skills and experience as a seasoned clinical informatics professional to projects of medium size at all levels of complexity, or portions of large projects. This title is bargaining unit only. There should never be an uncovered position.	Applies advanced professional clinical informatics concepts and extensive knowledge of industry practices to projects of all levels of scope and complexity. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.	As a recognized clinical informatics expert, applies comprehensive knowledge of professional concepts and industry practices to lead the most complex projects of large size and scope that have critical impact throughout the medical center and / or systemwide. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.
Key Resp 01	Under direct supervision, acquires skills and knowledge in clinical informatics to contribute to the development and deployment of basic software and tools.	Utilizes acquired skills and experience to participate in the development and deployment of moderately complex clinical informatics systems, tools, and architecture to ensure optimal use and functionality.	Works with business, technical, and clinical personnel to develop and implement complex clinical informatics solutions and to create integrated architecture to ensure optimal use of tools and components.	Collaborates with business, technical, and clinical leaders to plan, develop, implement, and analyze highly-complex clinical informatics systems, and to design integrated architecture to ensure an optimal and efficient user experience and functionality, integrity, and reliability of systems.	Collaborates with key business, technical, and clinical staff and management to strategize, plan, deploy, analyze, and evaluate the most complex clinical informatics systems and to design integrated architecture that will ensure the optimal user experience as well as the quality, functionality, and efficiency of systems.
Key Resp 02	Acquires teamwork and collaboration skills to work with interdepartmental system users, and assists in preparing recommendations for modifications and improvements in clinical informatics functionality and efficiency.	Working with clinical informatics users throughout the medical center, contributes to recommendations and implementation of modifications and improvements that will optimize effective use of clinical informatics programs.	Collaborates closely with business operations, healthcare clinicians, and IT applications and technical teams to translate operations workflow and patient experience objectives into technical requirements.	Serves as a technical leader in collaborating with business operations, healthcare clinicians, and IT applications and technical teams to translate operations workflow and patient experience objectives into technical requirements.	Applies wide-ranging experience and expertise to lead collaborative project teams with business operations, clinical providers, and IT personnel to translate high-level operations workflow and patient experience objectives and policies into effective technical requirements that can be readily utilized and applied.
Key Resp 03	Learns to use and apply professional concepts in informatics to assist and support senior staff and management in decision making, planning, and strategic and business analysis.	Applies professional concepts in informatics to assist in developing and applying metrics and business analytics to support senior staff and management decision making, planning, and strategic and business analysis.	Works on project teams that include business and clinical staff to improve clinical informatics planning and systems and to develop metrics and analytics that support health management in making decisions for upgrades and modifications that are cost-effective, scalable, and meet present and future needs.	Leads project teams that include advanced business and clinical staff to improve clinical informatics results and to provide advice and sophisticated metrics and analytics to support management’s decision-making processes for systems modifications that are cost-effective, scalable, and meet present and future needs.	Initiates, organizes, and directs comprehensive interdepartmental projects to achieve clinical informatics goals and objectives by developing and utilizing sophisticated metrics and analytics to provide accurate, reliable usage data in support of high-level decision making processes for systems modifications, improvements, and upgrades that are cost-effective, scalable, and meet present and future organizational needs.
Key Resp 04	Follows procedures to perform basic testing analysis of limited scope and complexity, acquiring skills and learning relevant documentation procedures.	Performs quality assurance testing of moderately complex scope, helps develop SQL (Structured Query Language) queries, and follows department protocols to document design and deployment processes, workflows, and results.	Performs quality assurance testing of complex scope, runs SQL (Structured Query Language) queries for enhanced medical data access, and writes and maintains appropriate documentation of design and deployment processes, workflows, and results.	Performs highly-complex quality assurance testing, designs and runs SQL (Structured Query Language) queries for enhanced and complex medical data access, and plans, develops, and writes documentation of design and deployment processes, workflows, and results.	Plans, develops, and executes the most complex and sophisticated quality assurance testing, and designs and runs SQL (Structured Query Language) queries for enhanced medical data access for cross-functional use. Plans, develops, and performs the most complex documentation and reporting of design, development, and deployment processes, workflows, and outcomes.
Key Resp 05	Learns to analyze basic problems and provide simple support, troubleshooting, and problem solving for clinical informatics end-users.	As assigned, provides system support, troubleshooting, problem solving and instruction for clinical informatics users.	As necessary, provides support, troubleshooting, problem solving, and instruction for clinical informatics users and participates in curriculum development for user training.	As a technical leader and information resource, may provide support, troubleshooting, and problem solving at an advanced level, and may produce and deliver user training curricula.	Serves as an expert resource in industry policies and best practices, and, as required, applies broad expertise to perform high-level function in support, troubleshooting, and training on the most complex issues and problems.
Education	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
Special Condition	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.
KSA 01	Basic knowledge of clinical informatics issues, including controlled terminology, clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies and adoption of technology.	Working knowledge of clinical informatics issues, including controlled terminology, clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies and adoption of technology.	Broad and / or in-depth knowledge of 1-2 areas of focus in clinical informatics specialty areas. Knowledge of controlled terminology, clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies and adoption of technology.	Broadly encompassing or highly in-depth knowledge of 1-2 areas of focus in clinical informatics specialty areas. Knowledge of controlled terminology, clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies and adoption of technology.	Expert knowledge of clinical informatics operations, including controlled terminology, clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies and adoption of technology.
KSA 02	Basic knowledge of relevant clinical informatics software and technology, and the concepts, practices, and policies involved with patient care and electronic medical data management in the UC health care system.	Working knowledge of all relevant clinical informatics software, technology, and the concepts, principles, practices, and policies involved with patient care and electronic medical data management in the UC health care system.	Thorough knowledge of all relevant clinical informatics software and technology, and the complex concepts, principles, policies, methodologies, and industry standards and practices involved with patient care and electronic medical data management in the UC health care system.	In-depth knowledge of all relevant clinical informatics software and systems, and of the highly-complex concepts, principles, policies, methodologies, techniques, best practices, regulations, and standards practices involved with patient care and electronic medical data management in the UC health care system.	Demonstrated expertise in all relevant clinical informatics software and systems, and of the most complex concepts, principles, policies, methodologies, techniques, best practices, regulations, and standards involved with patient care and electronic medical data management in the UC health care system.
KSA 03	Detail orientated, with basic organizational skills and the ability to manage time efficiently, prioritize tasks, complete assignments, and consistently meet deadlines.	Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, complete projects, and consistently meet or exceed deadlines.	Detail oriented, with proven ability to effectively manage time, see projects through to completion, organize competing priorities, and effectively address complex, urgent issues as they arise.	Advanced organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.	Highly-developed skills and expertise in project management, with demonstrated ability to plan and lead teams, prioritize tasks, and direct projects successfully from inception to completion on task and on schedule.
KSA 04	Basic interpersonal and customer service skills, with the ability to work effectively with clinical staff across departments.	Demonstrated interpersonal and customer service skills to collaborate with clinical staff and support providers in clinical informatics, healthcare management, and patient care.	Strong interpersonal skills to collaborate, support, and train clinical informatics users across all professional and technical levels.	Advanced interpersonal skills to clearly communicate technical information to all clinical users, provide technical support, and develop and deliver training materials as needed.	Expert in interpersonal communications to convey technical information, develop and deliver training as needed, and collaborate effectively with business, technical staff, clinical users, management, and key stakeholders at all professional and technical levels.
KSA 05	Basic problem-solving and troubleshooting skills, with the ability to work both independently and collaboratively to identify potential solutions, and develop options for resolution.	Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.	Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.	Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.	Ability to apply expert-level problem-solving skills to issues of the most complex nature, to quickly diagnose problems, and to develop, test, and deploy appropriate and effective solutions in a timely manner.
KSA 06	Basic knowledge of systems and procedures for documentation and for conducting simple quality assurance testing and queries.	Working knowledge of departmental systems and protocols for documentation and reporting, with the ability to run queries, and to collect, analyze, and interpret relevant data.	Strong analytical skills and knowledge in documentation and reporting, with the ability to select and run queries, collect and analyze system performance data, and produce substantive reports and analyses.	Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, design and run queries, collect and analyze performance data, and produce sophisticated reports and analyses for management use.	Demonstrated analytical skills and expertise in documentation and reporting, with the ability to develop and apply metrics, evaluate new systems and releases, run complex queries, extract and analyze complex performance data, and produce comprehensive reports and analysis for use by staff and managers across departments.
KSA 07			Ability to work with senior staff and managers in clinical information technology, health care management, and business analytics, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.	Advanced ability to serve as a technical leader and information resource, and to work collaboratively with senior staff and management across departments, providing advice, counsel, and analysis on issues of policy, functionality, system efficiency, upgrades, business analytics, and industry advances and trends.	Demonstrated ability to serve as an expert resource with broad industry knowledge, to lead teams and work effectively with key personnel and management, and to provide advice and counsel on optimal strategies and policies for improving quality, efficiency, and functionality of clinical informatics programs.
Environment	Health care (hospital, clinical, classroom setting or similar environment as the role requires.)	Health care (hospital, clinical, classroom setting or similar environment as the role requires.)	Health care (hospital, clinical, classroom setting or similar environment as the role requires.)	Health care (hospital, clinical, classroom setting or similar environment as the role requires.)	Health care (hospital, clinical, classroom setting or similar environment as the role requires.)