Clinical Applications Trainer 2 – 5 HX

Job Summary

Involves designing, developing and conducting health information systems training for clinical and non-clinical end-users.

Job Title	Clinical Applications Trainer 2 HX	Clinical Applications Trainer 3 HX	Clinical Applications Trainer 4 HX	Clinical Applications Trainer 5 HX
Job Code	5344	5345	6359	6360
Bargaining Unit	HX	HX	HX	HX
FLSA	Non-Exempt	Exempt	Exempt	Exempt
Generic Scope	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.	Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
Custom Scope	Applies professional training concepts to deliver classroom training and / or onsite troubleshooting to system end-users. Exercises judgment within defined procedures and practices to determine appropriate actions. This title is bargaining unit only. There should never be an uncovered position.	Uses skills as a seasoned, experienced training professional to conduct classroom and at-elbow training for clinical and non-clinical systems end-users with complex system workflows and maintains training environments. This title is bargaining unit only. There should never be an uncovered position.	Uses advanced professional training and development expertise to design, develop and maintain the master training environment for assigned clinical and/ or business applications module(s). Responsible for quality control and training effectiveness. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.	As a recognized expert in health applications training, applies comprehensive knowledge of EMR systems, professional training concepts, and industry practices to lead highly complex projects that have critical impact throughout the health system, system-wide, and / or among hosted community hospitals. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.
Key Resp 01	Delivers classroom training and / or assists end-users with system functionality issues.	Participates as a member of program training team collaborating to develop and deliver customized training to end-users.	Translates system functionality, configuration and workflow into a training environment. Prepares and manages requirements for training sessions in collaboration with project team, application analysts and subject matter experts.	Translates system functionality, configuration and workflow into highly customized training for physicians or specialists. Consults with leaders on complex issues. Ensures optimal, timely resolution.
Key Resp 02	Gathers and analyzes training resource data.	Participates in project planning regarding building, testing, and maintaining the training environment.	Leads team planning discussions regarding building, testing, and maintaining the training environment.	Serves as the technical leader for training environment including specialties and / or suite of modules.
Key Resp 03	Participates in discussions regarding systems testing and maintaining the training environment.	Develops and maintains classroom and eLearning course curriculum and reference materials.	Leads the development and maintenance of classroom and eLearning course curriculum and reference materials.	Leads the development and maintenance of classroom and eLearning course curriculum and reference materials for specialty / suite of modules.
Key Resp 04	Assists with maintenance of training materials for assigned module(s).	Prepares classroom ensuring appropriate computer equipment and course materials for participants.	Develops and implements credentialed training programs and materials to meet end-user training needs.	Develops and implements specialty training programs and materials to meet provider training needs.
Key Resp 05	Prepares classroom ensuring adequate computer equipment and course materials for participants.	Stays current with system changes and enhancements. May be a subject matter expert in specific modules.	Updates training curriculum to reflect system enhancements. Presents optimal use of system functionality to ensure end-user proficiency.	Provides continuous analysis and regression testing to confirm optimal use of system functionality.
Key Resp 06	Stays current with module changes and enhancements. May be an onsite / on-call subject matter expert.	Documents workflow / process issues, prepares status reports and facilitates communication across teams and departments.	Prepares reports on training effectiveness. Delivers presentations to clinical and / or business leaders.	Identifies data elements for analytical reporting. Prepares reports and delivers presentations to leaders.
Key Resp 07	Assists with class scheduling and communication across teams and departments.	Provides feedback to improve the effectiveness of training to instructional designer, lead trainer or manager.	Identifies and implements opportunities for process improvement in support of training initiatives.	Leads ongoing initiatives to enhance training programs and optimize the overall user experience.
Key Resp 08	Documents workflow / functionality issues. Provides recommendations to improve training.	Administers participant proficiency assessment and class evaluations at the end of each training session.	Assesses feedback from training programs and modifies curriculum to meet learner needs.	Modifies application environments to match provider training needs. May perform build as necessary to optimize functionality.
Key Resp 09	Administers participant proficiency assessment and class evaluations at the end of each training session.	Develops and coordinates training for new software releases.	Coordinates training for new software releases. Maintains policy and procedure documentation.	Provides pre-release software regression testing incorporating best practices into training.
Key Resp 10	Provides at-elbow support for new software releases.	May provide on-call training and / or support for a suite of modules.	Provides on-call training and / or support for a suite of modules.	May be subject matter expert for a suite of modules.
Key Resp 11			May build and deploy content and documentation templates.	Build and deploy content and documentation templates aligned with institutional goals and objectives.
Key Resp 12				May deploy and train in operating systems and / or distributed clinical information systems.
Education	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training
Certification	Epic proficiency for assigned application(s).	Epic certification for assigned application(s).	Epic certification for assigned application(s).	Epic certification for assigned applications.
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
KSA 01	Knowledge of health care information systems.	Thorough knowledge of health care information systems.	Advanced knowledge of health care information systems.	Expert knowledge of health care information systems.
KSA 02	Working knowledge of adult learning theories and training methodologies.	Thorough knowledge of adult learning theories and training methodologies.	Advanced knowledge of adult learning theories and training methodologies.	Expert knowledge of adult learning theories and training methodologies.
KSA 03	Ability to deliver technical training to system end-users.	Ability to train physicians, clinical and non-clinical staff.	Advanced training skills with ability to reach learners at all levels.	Expert training skills to reach learners at all levels.
KSA 04	Good verbal and written communication and interpersonal skills.	Strong verbal and written communication and interpersonal skills.	Advanced verbal and written communication and interpersonal skills.	Expert verbal and written communication and interpersonal skills.
KSA 05	Ability to facilitate classroom, on-line and one-on-one training.	Strong presentation skill including ability to facilitate classroom, on-line and one-on-one training.	Advanced presentations skills including ability to facilitate classroom, on-line and one-on-one training.	Expert presentations skills including ability to facilitate classroom, on-line and one-on-one training.
KSA 06	Analytical ability and problem-solving skills.	Ability to comprehend technical and / or functional manuals and instructions.	Advanced ability to comprehend and translate technical and / or functional manuals and instructions.	Expert ability to comprehend and translate technical and / or functional manuals and instructions.
KSA 07	Ability to effectively adapt to changing curriculum.	Ability to effectively adapt to changing curriculum.	Advanced ability to develop, draft and adapt curriculum.	Expert ability to develop, draft and adapt curriculum.
KSA 08	Effective organization skills.	Ability to coordinate multiple priorities.	Ability to coordinate multiple priorities.	Ability to coordinate multiple priorities.
KSA 09	Ability to troubleshoot basic PC issues.	Ability to troubleshoot basic PC and Epic issues.	Ability to troubleshoot PC and Epic issues.	Ability to troubleshoot PC and Epic issues.
KSA 10	Proficient with Microsoft Office Suite, email, internet, and other systems.	Proficient with Microsoft Office Suite, email, internet, and other systems.	Proficient with Microsoft Office Suite, email, internet, and other systems.	Proficient with Microsoft Office Suite, email, internet, and other systems.
Environment	Health care (hospital, clinical, classroom setting) or similar environment as the role requires.	Health care (hospital, clinical, classroom setting) or similar environment as the role requires.	Health care (hospital, clinical, classroom setting) or similar environment as the role requires.	Health care (hospital, clinical, classroom setting) or similar environment as the role requires.