Community Health Outreach Professional 2-4 HX

Job Summary

Job Title	Community Health Outreach Profl 2 HX	Community Health Outreach Profl 3 HX	Community Health Outreach Profl 4 HX
Job Code	5400	5401	5402
Bargaining Unit	HX	HX	HX
FLSA	Non-Exempt	Exempt	Exempt
Generic Scope	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.
Custom Scope	Uses professional development concepts in the completion of community health outreach activities for hospital services/programs. Applies content knowledge to promote services in the community. Performs program support duties such as identifying and meeting with community partners, drafting program education materials, organizing events, maintaining program database, etc. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.	Uses skills as a seasoned, experienced development coordinator to perform full range of outreach activities, including establishing and maintaining relationships with community organizations, developing and implementing promotional strategies and educational materials to promote awareness within the health care community and the general public. Has a full understanding of industry practices and resolves a wide range of issues. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.	Uses advanced development concepts to create, develop, implement and manage comprehensive outreach strategies and plans, including short- and long-range program planning. Responsibilities include comprehensive promotion, marketing and educational activities. Projects are typically complex and require a high degree of expertise. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Resolves unique and complex issues among others. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.
Key Resp 01	Develops and applies detailed knowledge of program to increase referrals and utilization of services with assigned organizations.	Identifies key contacts within assigned organizations and establishes effective working relationships with administration and/or clinical staff.	Responsible for specialized community/hospital outreach. Identifies key contacts and establishes effective working relationships with administration and clinical staff.
Key Resp 02	Implements strategies for creating community collaborations and meets with potential collaborators.	Develops and implements marketing strategies to enhance referrals. Identifies barriers to referral practices at assigned hospitals/organizations.	Develops and implements marketing strategies to enhance referrals. Identifies barriers to referral practices at hospitals and organizations.
Key Resp 03	Establishes and cultivates community partner relationships through ongoing, proactive communication.	Conducts frequent on-site visits and collaborates with key staff on policy and process development to maximize referrals.	Conducts frequent on-site visits and collaborates with key staff on policy and process development to maximize referrals.
Key Resp 04	Tracks program referrals, contacts and meeting outcomes. Analyzes collected data to identify trends and provides statistical reports.	Maintains accurate record of contacts, meetings and educational activities. Analyzes referral patterns for trends identifying areas for improvement.	Maintains accurate records of contacts, meetings, and educational activities. Ensures program data analysis meets objectives and national benchmarks.
Key Resp 05	Develops presentations, community education, and promotional materials.	Develops and presents evidence-based education plans to administrators and/or clinical providers.	Responsible for specialized/clinical curriculum development and staff training. Ensures education materials meet program objectives.
Key Resp 06	Coordinates activities and events with private and public agencies, community and advocacy groups and clinical service organizations.	Provides onsite follow-up and education for referrals. Engages in follow-up after program participation.	Develops, implements and monitors program marketing and social media outreach.
Key Resp 07	Participates in the development and evaluation of program services. Ensures integration of new and enhanced services.	Applies best practices to assigned hospitals/organizations. Collaborates on projects and activities.	Applies best practices to program outreach efforts. Leads projects and program activities.
Key Resp 08	Reports on program performance. Develops and implements ideas for improved outreach and services.	Stays current on outreach/program development best practices and relevant rules and regulations.	Ensures program goals and objectives align with organizational strategic plan. Leads program staff to achieve goals.
Key Resp 09	Prescreens clients for program admission, coordinates intake evaluations. May obtain patient authorizations and coordinate billing.	Participates in relevant professional organizations and represents program at professional conferences.	Participates in relevant professional organizations and represents program at professional conferences.
Key Resp 10			Precepts staff, provides consultation and expertise in specialized areas.
Education	Bachelor’s degree in related area and/or equivalent experience/training	Bachelor’s degree in related area and/or equivalent experience/training	Bachelor’s degree in related area and/or equivalent experience/training
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have a legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes the secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have a legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have a legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
KSA 01	Solid organizational, planning and time management skills.	Strong organizational, planning and time management skills. Ability to prioritize and manage multiple projects simultaneously.	Advanced organizational, planning and time management skills. Ability to prioritize and manage multiple projects simultaneously.
KSA 02	Solid written, verbal and interpersonal communication skills.	Advanced written, verbal and interpersonal communication skills.	Advanced written, verbal and interpersonal communication skills.
KSA 03	Ability to identify and cultivate potential partnerships with professional organizations.	Thorough knowledge of outreach and marketing strategies relevant to program.	Ability to develop successful marketing strategies based on advanced knowledge of program/field.
KSA 04	Knowledge of health or social services and outreach practices.	Thorough knowledge of outreach best practices.	Advanced knowledge of outreach best practices.
KSA 05	Ability to work collaboratively, secure cooperation and facilitate partnerships.	Advanced ability to work collaboratively with leaders, physicians, clinical and support staff.	Advanced ability to work collaboratively with leaders, physicians, clinical and support staff.
KSA 06	Solid analytical and problem-solving skills.	Excellent analytical and problem-solving skills.	Advanced analytical and problem-solving skills.
KSA 07	Ability to analyze data and develop reports.	Ability to analyze data and report findings.	Advanced ability to analyze data and report findings.
KSA 08	Ability to develop and produce program flyers, brochures and presentations.	Ability to conduct research and produce advanced educational materials.	Ability to conduct research and produce advanced educational materials.
KSA 09	Ability to deliver educational presentations to diverse groups.	Ability to develop and lead educational sessions with diverse clinical groups.	Ability to develop and lead educational sessions with diverse clinical and/or specialized groups.
KSA 10	Ability to deal with confidential matters with tact and diplomacy.	Ability to deal with confidential matters with tact and diplomacy.	Ability to deal with confidential matters with tact and diplomacy.
KSA 11	Solid Knowledge of Microsoft Windows software.	Thorough knowledge of Microsoft Windows software.	Advanced knowledge of Microsoft Windows software.
KSA 12			Skill and ability to act as staff preceptor/trainer and consultant.
Environment	Health care (hospital, clinical, classroom setting) or similar environment as the role requires.	Health care (hospital, clinical, classroom setting) or similar environment as the role requires.	Health care (hospital, clinical, classroom setting) or similar environment as the role requires.