Access Representative

Classification Specifications – H.45

Access Representative – 9097
Per Diem Access Representative – 9094
Senior Access Representative – 9098
Per Diem Senior Access Representative – 9095
Principal Access Representative – 9099
Per Diem Principal Access Representative – 9096

May 2000 Updated June 2026

Series Concept

Access Representatives support healthcare delivery systems by facilitating patients’ entry into the system and their continued access to healthcare services. Access Representatives communicate with physicians, insurance companies, government payors, health system representatives, and patients, to verify eligibility and benefits; obtain authorizations; register patients; provide financial counseling; obtain sponsorships for unsecured accounts; provide liaison with referring physicians; assign beds; coordinate nursing resources; track patient property; and perform other similar functions within the hospital and clinics. Access Representatives support both inpatient and outpatient systems and are distinguished from Medical Officer Service Coordinators, who are primarily based in outpatient clinics.

Class Concepts

Access Representative

Positions at this level generally perform routine, entry-level functions that help support patients’ initial and continued access to inpatient and outpatient healthcare delivery systems.

Senior Access Representative

This level is the fully operational, journey level. Positions at this level perform the full range of functions outlined above.

Principal Access Representative

Positions at this level perform functions at the advanced operational level, or may have lead responsibility for a small to mid-size group of Access Representatives and/or Senior Access Representatives.

Minimum Qualifications

Specific qualification requirements are approved for positions by the Human Resources Director in accordance with the provisions of Personnel Policies for Staff Members.