User Experience Designer 2-5

Class Specifications: F.10
Job Family: Information Technology
Job Function: User Experience Design
Category: Professional
Job Summary: Involves applying user-centered design methodologies and processes to capture user requirements, create, evaluate and modify designs and prototypes in support of software and web development. Works with all areas of IT to ensure overall consistency of technology implementation in the organization. Gathers input from users at all phases of the design process and ensures that those needs are represented in the product or service being developed. Performs usability evaluations for development teams. May produce specifications describing user requirements and internal structures for product or service in development.

Job Level	Intermediate	Experienced	Advanced	Expert
Job Title	User Experience Designer 2 TX	User Experience Designer 3 TX	User Experience Designer 4 TX	Experience Designer 5 TX
Job Code	5160	5161	4907	4908
Tracking Code	A0513	A0512	A0515	A0514
Per. Program	PSS	PSS	MSP	MSP
FLSA	Non-Exempt	Exempt	Exempt	Exempt
Generic Scope	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.	Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
Custom Scope	Applies user experience design concepts, methods and techniques, relevant policies and procedures to resolve a variety of user experience design issues. Works on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors. Projects typically are small in scope, limited to a small website or department or are components of larger projects. Normally, you would use the bargaining unit job code for work covered by the title. If this is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential – meaning employee’s duties normally require access to confidential information which contributes significantly to the development of management’s positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees or 3) Supervisory – supervises employee as regular part of the job duties, then you would be the generic title without the TX ending.	Applies skills as a seasoned user experience designer with a full understanding of industry practices and relevant policies and procedures to complete a wide range of assignments. Demonstrates competency in applying methods and techniques to produce results. Projects typically are broad in scope and impact all components of a small to medium size website, system, project or department. Normally, you would use the bargaining unit job code for work covered by the title. If this is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential – meaning employee’s duties normally require access to confidential information which contributes significantly to the development of management’s positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees or 3) Supervisory – supervises employee as regular part of the job duties, then you would be the generic title without the TX ending.	Applies advanced user experience design concepts and campus, medical center or Office of the President objectives to resolve highly complex issues. Regularly works on multiple broad, highly complex projects where analysis of situations or data requires an in-depth evaluation of variable factors. Selects methods, techniques and evaluation criteria to produce results. Resolves critical issues and broad design matters. Normally, you would use the bargaining unit job code for work covered by the title. If this is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential – meaning employee’s duties normally require access to confidential information which contributes significantly to the development of management’s positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees or 3) Supervisory – supervises employee as regular part of the job duties, then you would be the generic title without the TX ending.	Having wide-ranging expertise, applies user experience design concepts and campus, medical center or Office of the President objectives to resolve the most complex issues with campuswide, medical center or Office of the President, institution-wide and / or multi-institution impact and little or no precedent where analysis of situations or data requires an in-depth evaluation of variable factors. Directs the selection of methods, techniques and evaluation criteria to obtain results. Internal and external contacts often pertain to campus, medical center or Office of the President plans and objectives. Considered a subject matter expert at campus, medical center or Office of the President and often recognized as an expert externally in the industry. This title is bargaining unit only. There should never be an uncovered position.
Key Resp 01	Participates in user needs assessment and usability evaluations, may recruit participants for usability testing and may participate in user observation activities. Gathers, analyzes, documents and organizes the results of usability evaluations.	Provides analysis for complex user research through user needs assessment and user observation activities. Applies user experience design concepts to conduct complex usability evaluations for small to medium projects and participates in these activities for medium and large projects. Gathers, analyzes, organizes and evaluates the results of user needs assessment and usability evaluations.	Initiates, designs and manages the complete user-centered design cycle (user research, user modeling, user needs assessment, design, testing, developer relations) for medium to large projects including approaches, trends, sources and uses of data that have a significant impact on individual or multiple units. Performs highly complex analysis of requirements and specifications documents from end-users, stakeholders, project sponsors, and developers. Performs highly complex usability evaluations for medium to large projects, working directly with leadership.	Directs the complete user-centered design cycle for large-scale systems. Performs analysis, up to and including the most complex, of and provides input to the gathering of requirements and specifications from end users, stakeholders, project sponsors and developers. Directs, analyzes and conducts usability evaluations for large and / or broad scope projects. Leads a team of user experience design professionals..
Key Resp 02	Participates in the design and creation of prototypes and may create simple prototypes independently. Designs simple user interfaces and user interface components. Designs simple website or architectures.	Recommends and implements design changes as specified from user research activities. Summarizes recommendations including approaches, trends, sources and uses. Designs moderately complex user interfaces and user interface components. May create simple to moderately complex prototypes. Incorporates web accessibility best practices into the user experience design process. Designs small to medium websites and / or architectures and contributes to moderately complex to complex designs.	Communicates designs and results of testing to end users, stakeholders, project sponsors and developers. Initiates and creates visual and / or functional designs of complex user interfaces for large projects that have a significant impact on individual or multiple units. Advises on web accessibility best practices. Creates or manages the development of moderately complex prototypes. Generates user experience design documents (requirements analysis, wireframes, mockups, user interface documents including screens with details and interface behavior). Designs or manages the design of medium to large websites and / or architectures with complex designs.	Directs communication of designs, prototypes and testing results and presents to management. Independently creates visual and / or functional designs of user interfaces, up to and including the most complex, for large enterprise, campuswide, medical center or Office of the President, institution-wide and / or community source projects. Provides campus, medical center or Office of the President direction on web accessibility requirements and best practices. Independently designs or manages the design of large web site and / or architectures with designs, up to and including the most complex.
Key Resp 03	Reviews user and / or business requirements for data visualization projects. Participates in the creation of the visual look and feel for user interface components and page layout.	Participates in the user modeling process (such as personas and scenarios) using information gathered during user research. May design moderate to complex data / information visualizations or participate in larger visualization projects. May create the visual look and feel for user interface components and page layout.	May lead a team of user experience designers in the user modeling process using information gathered during user research for all or parts of medium to large projects. May design complex data / information visualizations. Determines the visual look and feel for user interface components and page layout.	Leads the user modeling process using information gathered during user research for all parts of large and complex projects. Performs design techniques, up to and including the most complex and advanced. Acts as highest-level expert within one or more specialty areas including user experience, visual design and data / information visualization. Leads multiple simultaneous user experience, visual interface design or data / information visualization projects.
Key Resp 04	Participates in discussions with developers of products / services products and services to ensure technical feasibility and that designs are properly realized.	Acts as liaison to developers of products and services to ensure technical feasibility and that designs are properly realized. Participates in campus, medical center or Office of the President, higher education or health sciences user experience design discussions, standards and processes.	Engages and partners with colleagues in the field across campus, medical center or Office of the President, institution, industry, higher education or health sciences. May set, or advise the adoption of, campus, medical center or Office of the President or department-wide standards for user experience designs. May act as a mentor to junior User Experience Designers.	Builds and manages relationships with developers of products / services to ensure technical feasibility and that designs are properly realized. Engages and partners with colleagues in the field and / or represents the campus, medical center or Office of the President in cross-institutional partnerships and systemwide committees. Independently sets or advises the adoption of, campus, medical center or Office of the President or industrywide standards for user experience designs. Often serves as a consultant to management. May lead a team of junior User Experience Designers.
Education 1	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Advanced degree in related area and / or equivalent experience / training
Spec Cond 1	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
Spec Cond 2	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.
KSA 01	Understanding of the user-centered design process (user research, user needs assessment, user modeling, design, usability evaluation and developer relations).	Skills in diagramming, prototyping and using design tools.	Skills in diagramming, prototyping and using design tools.	Skills in diagramming, prototyping and using design tools.
KSA 02	Understanding of design principles, guidelines and relevant policies including web accessibility standards.	Demonstrated effective communication and interpersonal skills.	Demonstrated effective communication and interpersonal skills.	Demonstrated effective communication and interpersonal skills.
KSA 03	Skills in diagramming, prototyping and using design tools.	Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.	Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.	Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
KSA 04	Demonstrated effective communication and interpersonal skills.	Effective time management skills.	Effective time management skills.	Effective time management skills.
KSA 05	Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.	Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively and meet deadlines.	Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively and meet deadlines.	Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively and meet deadlines.
KSA 06	Effective time management skills.	Preferred: Basic web and / or software development skills.	Demonstrated experience implementing user interface design best practices and guidelines in websites and / or production software.	Knowledge of software development and the enterprise environment.
KSA 07	Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively and meet deadlines.	Demonstrated experience implementing user interface design best practices and guidelines in websites and / or production software.	Demonstrated knowledge of design principles and guidelines for area of expertise (i.e., visual design, interaction design, information / data visualization, user interface software).	Ability to provide a clear rationale for designs and strategies in a compelling, context-appropriate manner to diverse audiences.
KSA 08	Preferred: Basic web and / or software development skills.	Demonstrated knowledge of design principles and guidelines for area of expertise (i.e., visual design, interaction design, information / data visualization, user interface software).	Knowledge of software development and the enterprise environment.	Demonstrated ability to interpret and analyze business needs, user requirements and technical constraints and identify ways in which software or web designs can support those needs.
KSA 09		Basic understanding of common software architectures and IT infrastructure technologies, especially presentation layer technologies.	Demonstrated understanding of other related areas of IT, such as web and software and project management.	Experienced mentor and leader of teams.
KSA 10		Basic knowledge of relevant processes and procedures.	Ability to provide a clear rationale for designs and strategies in a compelling, context-appropriate manner to diverse audiences.	Expertise in user experience, visual design, data / information visualization processes, technologies and techniques.
KSA 11			In-depth knowledge of relevant processes and procedures.	Expertise regarding related policies, guidelines and best practices including those regarding usability, accessibility, and campus, medical center or Office of the President graphic identity guidelines.
KSA 12			Demonstrated ability to interpret and analyze business needs, user requirements and technical constraints and identify ways in which software or web designs can support those needs.	Demonstrated client management and presentation skills.
KSA 13				Demonstrated ability to effectively communicate with executive-level management on a regular basis.
Environment	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.
Career Path 1	User Experience Designer 3	User Experience Designer 4	User Experience Designer 5	Information Technology > Technical Project Management > Supervisory and Management