Information Systems Analyst 1–5 TX

Job Summary

Involves providing a variety of IT services. Assignments may include database administration, application programming, IT project management, systems administration, systems and process analysis, security, solution development and maintenance, business technical support or a combination of these and/or other IT functions. Note: If 50% or more of the position is in a defined function, the position should be placed in that function.

Job Title	Information Systems Analyst 1 TX	Information Systems Analyst 2 TX	Information Systems Analyst 3 TX	Information Systems Analyst 4 TX	Information Systems Analyst 5 TX
Job Code	5460	5461	5462	6662	6663
Bargaining Unit	TX	TX	TX	TX	TX
FLSA	Non-Exempt	Non-Exempt	Exempt	Exempt	Exempt
Generic Scope	Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined training and development planning.	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/ projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.	Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
Custom Scope	Under supervision applies basic IT professional concepts, department/unit and campus/medical center/OP policies and procedures to resolve routine issues in one or more IT areas of specialization. Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. This title is bargaining unit only. There should never be an uncovered position.	Applies IT professional concepts, department/unit and campus/medical center/OP policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.	Applies professional concepts, department/unit and campus/medical center/OP policies and procedures to resolve a variety of complex issues in one or more IT areas of specialization. Analyzes complex issues. Within defined procedures and practices, determines appropriate action. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.	Applies advanced IT professional concepts and campus/medical center/ OP objectives to resolve highly complex issues in one or more IT areas of specialization where analysis of situations or data requires an in-depth evaluation of variable factors. Recommends and may select methods, techniques and evaluation criteria to obtain results. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.	Having wide-ranging experience, uses IT concepts and campus/medical center/ OP objectives to resolve the most complex issues with campus/medical center/OP-wide impact. Works on most complex issues with little or no campus /medical center/OP precedent where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to a campus/medical center/OP’s plans and objectives. Is considered a subject matter expert at the campus/medical center/OP and often recognized as an expert externally in the industry. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.
Key Resp 01	Installs, configures and supports operating systems, software, utilities and web-related tools for a facility or portion of facility of limited size. Applies and maintains basic security configurations.	Manages systems and services for a facility or portion of facility of small to moderate size. Evaluates, installs, modifies and supports operating systems, software, utilities and/or tools. Applies and maintains moderately complex security controls.	Manages systems and services for a facility of moderate size comprising multiple, integrated systems. Makes recommendations for purchase or upgrade of new computer hardware, software and services. Performs moderately complex analysis to acquire, install, modify and support operating systems, software, databases, utilities and/or tools. Applies and manages complex security configurations.	Independently manages systems and services for a large facility comprising multiple, highly integrated systems and makes recommendations for purchase or upgrade of new computer hardware, software and services. Performs complex and advanced analysis to acquire, install, modify and support operating systems, software, databases, utilities and/or tools. Develops, applies and manages highly complex security configurations.	Having wide-ranging IT expertise, may serve as a project leader or subject matter expert to perform the most complex analytical activities from one or more IT areas of specialization.
Key Resp 02	Performs basic design, development, modification and debugging of software and scripts. Applies the basics of source code control techniques. Tests basic software to ensure proper operation and conformance to test plans.	Designs, develops, modifies, debugs and evaluates moderately complex software and scripts. Designs and applies basic data sources. Employs source code control techniques. Tests software to ensure proper operation and conformance to test plans. Assists with moderately complex release management activities.	Designs, develops, modifies, debugs, deploys and evaluates complex software and scripts. Performs complex data analysis and analyzes the design and use of complex data sources. Monitors and employs source code control techniques and configuration management. Performs complex testing of software to ensure proper operation and conformance to test plans. Implements release management.	Designs, develops, modifies, debugs, deploys and evaluates highly complex software and scripts. Initiates, analyzes, designs and applies highly complex data sources. Plans and directs key activities in release management process. Oversees process and develops standards for migration of software from test to production.	Analyzes complex programs and designs logic for new systems; writes, tests, and debugs code. Recommends changes in development, maintenance and system standards.
Key Resp 03	Documents basic software and processes. Creates basic reports.	Identifies, evaluates and develops limited to moderately complex systems, processes and procedures. Develops basic user interface designs. Documents software and processes. Creates reports and training documents.	Identifies, evaluates and develops complex systems, processes and procedures. Creates specifications for systems to meet user requirements. Develops complex user interface designs. Analyzes and documents business and user requirements, refines system and process logic, documents complex software and workflows, and develops project plans.	Initiates, designs or modifies highly complex systems, processes and procedures where standardized policies or procedures may not exist. Creates technical specifications by analyzing complex user and business needs then translating them into clear system and process requirements.	Analyzes business problems to be solved with automated systems determining approaches, trend sources and uses, etc.
Key Resp 04	Provides computing and communications device support to clients. Troubleshoots and resolves basic issues. Implements software upgrades and sets up and manages user accounts. Performs daily backups and restores critical server and client files. Complies with service level agreements.	Plans and implements hardware and software upgrades for computing and communications devices. Troubleshoots and resolves moderately complex to complex issues. Provides internal technical support to more junior staff members and assists junior staff in resolving customer problems.	Troubleshoots and resolves the most complex issues. Designs and coordinates work flow of support requests, setting priorities and tracking resolution. Ensures compliance with and provides input to service level agreements.	Researches, recommends and designs large and complex institutional adoptions, deployments and technology transitions.	Directs, initiates and designs all facets of conversion and system implementation plans. Guides the gathering of information during the planning stages. Oversees security configurations.  Leads user training in conversion and implementation of system.
Key Resp 05	Performs basic data management responsibilities. Works on problems of limited scope to provide data information management support.	Applies professional data management concepts and defined data management policies and procedures in completing assignments. Works on data management problems of moderate scope and complexity where analysis of situations or data requires a review of a variety of factors. Designs and implements capture of metadata from technical processes such as software design and database management.	Applies professional and broadly defined data administration and data use concepts to manage and perform complex assignments. Independently analyzes complex information requirements and documents them using formal data definition techniques and naming standards. Performs complex data management or resource research and studies for a variety of constituents and plans metadata acquisition for sets of unstructured data objects.	Creates comprehensive data documentation for complex projects; conducts data and resource studies for diverse stakeholders and plans metadata acquisition for unstructured data. Coordinates reviews of data models and definitions; develops conceptual and detailed data models; designs diverse data systems and system interfaces; and establishes and maintains metadata for digital collections.	Direct and prepare programming documentation and obtains approval from users and senior managers.
Key Resp 06	Performs basic database management activities.	Works on basic to moderately complex databases with appropriately normalized data structures using intermediate level database design and programming techniques such as views, triggers and stored procedures. Works on database-related issues and projects of diverse scope taking in business practice and technical considerations, applying defined IT procedures and practices to database projects.	Applies advanced concepts in working on moderately complex to complex projects, including the management of structured and unstructured content. Leads database administration studies and communicates findings to senior leaders. Provides application consulting on database design and performance. Resolves procedural and technical issues.	Applies advanced concepts in working on database projects of institutional scope. Resolves complex procedural and technical issues.	Analyzes, installs, modifies, and supports operating systems, databases, and utilities; implements LAN/WAN projects; and performs advanced voice and data network work.
Key Resp 07			Understands and applies industry practices, community standards and department policies and procedures relating to work assignments. May serve as technical lead for a project of moderate scope. Trains users. Negotiates project plans with stakeholders.	Demonstrates advanced knowledge of industry practices, community standards and department policies and procedures in depth. May serve as technical lead for multiple projects of moderate to broad scope. May lead a team of IT professionals. Implements and maintains project plans.	Demonstrates expert-level knowledge of industry practices, community standards, and departmental policies and procedures, applying them consistently across complex work. May serve as technical lead for multiple projects of moderate to broad scope, lead teams of IT professionals, and oversee the development and maintenance of project plans.
Education	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
Special Condition 2	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.
KSA 01	Basic knowledge of several areas of IT.	General knowledge of several areas of IT.	Broad knowledge of various areas of IT.	In-depth knowledge of various areas of IT. Broad knowledge of the IT environment.	Possesses advanced knowledge of professional IT concepts. Broad knowledge of the IT environment.
KSA 02	Basic knowledge relating to the design and development of software.	Knowledge relating to the design and development of software. Basic knowledge of secure software development.	Advanced skills associated with programming design, modification and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.	Advanced skills associated with programming design, modification and implementation. Advanced knowledge of secure software development. Demonstrated ability to create software specifications.	Advanced skills associated with programming design, modification and implementation. In-depth knowledge of secure software development. Requires in-depth knowledge of applications programming technologies, development tools and protocols.
KSA 03	Demonstrated ability to install software and troubleshoot basic problems with computing devices, peripherals and software. Basic understanding of system performance monitoring and actions that can be taken to improve or correct performance.	Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications.	Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination and analysis.	Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution. Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems. Experience in incident response and digital forensics, including data collection, examination and analysis.	Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution. Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems. Experience in incident response and digital forensics, including data collection, examination and analysis.
KSA 04	Basic understanding of data management operations and database administration.	Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.	Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.	Advanced knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.	In-depth knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs. Demonstrated ability to create software specifications.
KSA 05	Basic knowledge of computer security best practices and policies. Ability to put knowledge into practice.	Demonstrated experience with database administration.	Demonstrated experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Advanced database querying and modeling skills working with moderately complex databases.	Demonstrated experience with database administration. Advanced knowledge of database management systems and standards. Knowledge relating to highly complex database system design. Advanced database querying and modeling skills working with moderately complex databases. Knowledge of conceptual database design. Skills necessary to develop procedures and standards relating to database management systems. Skills associated with implementing database enhancements that improve performance and reliability of the system at the software, hardware and operating system level.	Demonstrated experience with database administration. Advanced knowledge of complex database management systems and standards. Knowledge relating to extremely highly complex database system design. Advanced database querying and modeling skills working with moderately complex databases. In-depth knowledge of conceptual database design. Skills necessary to develop procedures and standards relating to database management systems. Skills associated with implementing database enhancements that improve performance and reliability of the system at the software, hardware and operating system level.
KSA 06	Ability to write technical documentation in a clear and concise manner.	Ability to write technical documentation in a clear and concise manner.	Ability to write technical documentation in a clear and concise manner.	Ability to write technical documentation in a clear and concise manner.	Ability to write technical documentation in a clear and concise manner.
KSA 07	Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.	Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.	Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software and networks.	Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at analyzing and preventing security incidents of high complexity. Strong security skills for protecting the operating system, software, data and hardware.	In-depth knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Expert knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at analyzing and preventing security incidents of high complexity. Strong security skills for protecting the operating system, software, data and hardware.
KSA 08	Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.	Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.	Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.	Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines. Demonstrated skill leading technical teams, including organizing workflow and scheduling assignments. Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers.	Demonstrated ability to maintain a climate of fairness, cooperation. Demonstrated skill leading technical teams, including organizing workflow and scheduling assignments. Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers. Position requires frequent interface with senior level personnel on matters of significance.
KSA 09		Demonstrated testing and test planning skills.	Demonstrated testing and test planning skills.	Knowledge of test application code in client server environment.	Expert knowledge of test application code in client server environment.
KSA 10		Demonstrated understanding of how system management actions affect users and dependent and related functions.	Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent and related functions.	Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent and related functions. Experience in data integration and the specification of data services. Ability to understand and model complex knowledge-intensive processes such as scholarly and research processes.	Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent and related functions. Experience in data integration and the specification of data services. Ability to understand and model complex knowledge-intensive processes such as scholarly and research processes.
KSA 11		Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.	Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.	Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.	Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
KSA 12		Knowledge of data management systems, practices and standards.	Familiarity with data quality and governance issues and requirements.	Familiarity with data quality and governance issues and requirements.	Familiarity with data quality and governance issues and requirements.
KSA 13			Familiarity with logical data design and data mapping or data conversion.	Familiarity with logical data design and data mapping or data conversion.	Familiarity with logical data design and data mapping or data conversion.
KSA 14				Demonstrated project management skills.	Demonstrated expert project management skills.
KSA 15				Technical skill to develop, implement and test disaster recovery functions using backup technologies.	Technical skill to develop, implement and test disaster recovery functions using backup technologies.
Environment	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.