| Job Title | Educational Technology Specialist 3 TX | Educational Technology Specialist 4 TX |
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| Job Code | 4505 | 4506 |
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| Bargaining Unit | TX | TX |
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| FLSA | Non-Exempt | Non-Exempt |
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| Generic Scope | Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions. | Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
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| Custom Scope | Applies skills as a seasoned, experienced professional to coordinate AV, instructional technology services and delivery of customer service. Provides consultative advice to clients on technical, media presentation methods, techniques and equipment and intellectual property issues in instructional and special event settings. Analyzes technical, system, service delivery and / or business processes for efficiency and effectiveness. Reports and recommends changes. This title is bargaining unit only. There should never be an uncovered position. | Applies advanced concepts to lead and coordinate AV IT services for the most complex and significant events. Develops, documents, and implements policies, processes and work flow for the unit or services to include video-post production, digital editing, encoding, asset management, web distribution and intellectual property compliance issues. Communicates with high-level clients on events of most significance in terms of visibility and impact. Normally, you would use the bargaining unit job code for work covered by the title. If this is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential – meaning employee’s duties normally require access to confidential information which contributes significantly to the development of management’s positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees or 3) Supervisory – supervises employee as regular part of the job duties, then you would be the generic title without the TX ending. |
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| Key Responsibilities | Interviews and assesses client requirements for instructional technology and advises on appropriate technology to meet specific instructional activities. Provides consultative advice to clients on technical, media methods, techniques and equipment in order to enhance the quality of the presentation. Advises users on technical options. Plans and consults regarding the installation of new equipment and equipment upgrades. Applies appropriate data collection methods to develop technical requirements for events and instruction. Develops standards, processes, and procedures to ensure consistent service delivery to clients. Develops user documentation, process improvements, or system design requirements. Coordinates special programs and projects in AV or instructional technology field, including media production, teaching with technology or web distribution. Works with a wide variety of media technologies, networks and computer hardware and software, applying appropriate solutions to non-standard problems. Applies project management concepts in combination with AV IT policies and procedures in determining technical support work flow. Analyzes and interprets intellectual property (IP) policy and law and ensures that media meets IP requirements. Evaluates external content for compliance with unit and content posting standards. Assists in researching and evaluating new technologies. Develops and provides training as needed based on consultation with users and their understanding of AV technologies. | Performs highly complex assessments of client requirements for instructional technology and advises on appropriate technology. Assesses current or emerging technology and advises on its appropriate use for teaching and / or AV production. Acts as key resource for the most complex and critical AV IT technology set-ups, equipment failures and most sensitive clients. Identifies and develops requirements and specific technical needs for most complex and significant events. Develops, documents and implements policy, processes and work flow for video-post production including digital editing, encoding, asset management, web distribution, intellectual property (IP) compliance, and communication with clients. Oversees standards and development of online support, user documentation and / or user requirements. Applies advanced media concepts to evaluate event requirements and specific technical needs for most complex and significant events and projects. Communicates event / project requirements to staff. Analyzes and interprets intellectual property (IP) policy and law and ensures that media meets IP requirements. Leads and directs complex events. Researches and evaluates new technology. Recommends purchase of new technology systems including hardware, software and networked systems. Analyzes usage trends and user needs and advises on appropriate staffing requirements. Analyzes AV IT activities, units and functions and develops proposals affecting the ability of the unit to meet performance goals. Analyzes and develops costing, inventory and / or usage models for reporting and business planning. Develops training resources and plans with campuswide, medical centerwide and / or institution-wide scope. Participates on campuswide, medical center or Office of the President committees in varied subject areas pertaining to technology for education, research, and video production, programming, distribution and preservation. On-site lead to technical staff that perform video production or post-production processes including digital editing, encoding, asset management, and communication with client on the most complex and significant projects. Establishes the unit’s standards for post-production quality. May oversee the recruitment, technical direction, scheduling and management of temporary event production staffing; establishes and ensures work quality standards. Provides input to strategic planning for the department. |
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| Education | Bachelor’s degree in related area and / or equivalent experience / training | Bachelor’s degree in related area and / or equivalent experience / training |
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| Special Conditions | Must pass a background check. | Must pass a background check. |
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| Knowledge, Skills and Abilities | Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions. Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems. Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements. Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs. Thorough understanding of post-production processes including internet-based media distribution solutions. Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Knowledge of computer, media, and networking technology. Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively and meet deadlines. | Demonstrated ability to work with others from diverse backgrounds. Advanced customer service and consultative skills to identify and implement required technology solutions. Advanced understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems. Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs. Advanced understanding of post-production processes including internet-based media distribution solutions. Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. High degree of knowledge of computer, media, and networking technology. Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrated problem solving skills. Able to learn effectively and meet deadlines. Advanced knowledge of technical requirements of events and the technical requirements to execute the projects. Advanced skills in leading all levels of event set up, operation, troubleshooting and technical direction. Advanced skills to develop technical solutions to meet complex user requirements. Advanced skills to determine staffing and scheduling priorities based on knowledge of institution. Excellent project management organizational and communication skills. Demonstrated ability to analyze and interpret intellectual property (IP) and copyright-related policies. |
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| Environment | Campus, medical center or other university setting and various external venues. | Campus, medical center or other university setting and various external venues. |
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| Career Path | Educational Technology Specialist 4 TX | Information Technology > Educ Tchl > Supervisory and Management |
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