Clinical Applications Professional 1-5 HX

Job Summary

Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk, and impact analysis. May provide customer service, troubleshooting, and maintenance.

Job Title	Clinical Applications Professional 1 HX	Clinical Applications Professional 2 HX	Clinical Applications Professional 3 HX	Clinical Applications Professional 4 HX	Clinical Applications Professional 5 HX
Job Code	5365	5366	5367	6372	6373
Bargaining Unit	HX	HX	HX	HX	HX
FLSA	Non-Exempt	Non-Exempt	Exempt	Exempt	Exempt
Generic Scope	Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined training and development planning.	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.	Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
Custom Scope	Under direct supervision, acquires skills and knowledge of professional concepts and operations in clinical applications to work on projects of small size and limited complexity. This title is bargaining unit only. There should never be an uncovered position.	Applies acquired skills and professional clinical applications concepts for small to medium sized projects of moderate scope. Operates independently within defined scope of responsibilities. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.	Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.	As a technical leader in clinical applications, applies advanced professional concepts and extensive industry knowledge to lead and / or work on medium to large projects of broad scope and complexity. May be recognized expert of an area of focus of business in clinical applications. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.	As a recognized expert in one or more area of focus in clinical applications, applies comprehensive knowledge of professional concepts and industry practices to lead the most complex projects of large size and scope that have critical impact throughout the health system and / or systemwide. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “HX” ending.
Key Resp 01	Applies acquired skills to perform basic modification and debugging of clinical software, hardware, and / or operating systems of limited scope and complexity.	Designs, implements, debugs and evaluates moderately complex clinical software, hardware and / or operating systems.	Plans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity. Contributes to estimates of resource needs and scheduling of system upgrades and modifications.	Leads and / or conducts the planning and implementation of clinical software, hardware, operating systems and / or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality.	Initiates, leads, and directs large and complex projects involving the planning and deployment of clinical software, operating systems and / or distributed clinical information systems. Expert on multiple aspects of the electronic health record, or other clinical application.
Key Resp 02	Applies acquired skills to assist with analysis of clinical workflows and create and define integrated clinical technology solutions. Documents existing workflows.	Contributes to moderately complex analysis to create and define integrated clinical technology solutions. Organizes workflows and documentation, and proactively suggests improvements for enhanced efficiency.	Analyzes complex patient care workflows and develops solutions to improve system integration and functionality. Organizes medical record tools and data. Develops improvements to  enhance efficiency.	Analyzes highly-complex patient care workflows and develops solutions to improve system integration, functionality, and outcomes.Utilizes innovative approaches to navigate complex situations.	Leads highly complex initiatives analyzing patient care workflows across clinical areas to develop innovative  solutions that improve system integration, functionality, and outcomes.
Key Resp 03	Acquires skills to collaborate effectively with clinical system users to introduce and implement new releases. Acquires skills to assist in development of business strategies and improvements in operational processes.	Collaborates with clinical system users to implement new releases and system upgrades. Assists in development of business strategies and improvements in operational processes. Establishes scope and requirements for initiatives.	Collaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades. Plans and develops improvements in functionality and efficiency of clinical applications. Liaison between vendors and IT leadership.	Serves as a technical leader, conducting in-depth analysis and documentation of system specifications identifying process changes resulting from system upgrades and new releases. Leads teams and committees in developing highly-complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality.	Applies broad industry expertise to organize, plan, and direct comprehensive analysis and documentation of system specifications. Identifies process changes arising from system upgrades and new releases. Initiates and leads cross functional project teams and committees, and advises management on optimal strategies for generating improvements in quality, efficiency, and functionality.
Key Resp 04	Acquires skills to support new project development of limited scope and complexity. Performs systems analysis, documentation, coding, testing and implementation.	Participates in the development of new projects of moderate scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.	Contributes to the development of new projects at all levels of scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.	Leads the development of projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to resolve technical challenges, as well as interpersonal and / or team performance issues.	Initiates, plans, develops, and leads projects of the greatest complexity and widest scope. Serves as an expert resource to indentify and resolve systems analysis and testing issues. Devises creative solutions to technical challenges and interpersonal and / or team performance issues.
Key Resp 05	Acquires the skills to train end users in workflow and / or the use of the applications and clinical IT tools. Assists with the development of user aids.	Conducts end user training for clinical software, hardware and operating systems of moderate complexity. Develops training tools and user aids.	Designs and delivers end-user training on clinical information system workflows and processes, hardware and operating systems with varying levels of complexity. Develops tools and aids for systems training.	Designs and delivers end-user training on complex clinical information system workflows and processes, hardware and / or operating systems with broad scope.	Assesses end user needs, and plans, develops, and delivers training on the most complex and sophisticated clinical information system workflows, processes, hardware, and / or operating systems.
Key Resp 06	Troubleshoots and documents basic issues with clinical software, hardware and / or operating systems. Performs in-depth analysis using provided tools in root cause analysis, suggests solutions.	Troubleshoots and documents moderately-complex issues with clinical software, hardware and / or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors.	Manages issues of moderate complexity and scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Consults and collaborates with clinical engineering, IT, departments and vendors. Proposes innovative solutions for workflows, processes, system designs or developments as needed.	Manages complex issues of broad scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Consults and collaborates as needed between clinical engineering, IT, departments and vendors. Develops, collaborates and implements new functionality testing workflows, processes, and system designs.	Performs advanced troubleshooting of highly complex issues across clinical programs, hardware, operating systems and distributed clinical information systems. Analyzes service and support needs and oversees coordination and delivery of support between clinical engineering, IT, and vendors. Leads project teams to conceive, develop, and deploy new workflows, processes and  system designs.
Key Resp 07	Assist with the compilation of complete and concise documentation of requests.	Compiles complete and concise documentation of requests. Confirms scope and requirements for initiatives.	Contributes to developing comprehensive policies and procedures to effectively communicate issues to management.	Coordinates the development of new standard operating procedures to standardize routine processes and support the business unit technology.	Coordinates workgroup dashboards, monitors trend analysis, and evaluates service and quality of the supported product.
Key Resp 08			Adjusts strategies and resources in response to evolving business and clinical needs. Looks for opportunities to address customer service challenges. Documents issues and develops plans to effectively communicating solutions to stakeholders.	Consults with clinicians, leveraging their feedback to enhance technology utilization for both clinical and business users. Seeks improvements in services and supports change and innovation.	Consults with physicians and other providers in navigating applications. Maintains ongoing communication with clinical staff and management regarding complex issues, ensuring timely resolution and continuous process improvement. Actively seeking tools to enhance and optimize solutions.
Key Resp 09			Estimates project time requirements, addresses gaps, and participates in feasibility assessments.	Plans for and allocates resources. Uses established tools to estimate and document actuals and variance. Provides status updates to the business.	Uses project management tools to manage service requests and project time requirements. Provides status updates and complex analyses to all levels of an organization.
Education	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
Special Condition	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.
KSA 01	Basic knowledge of specific clinical applications and functions, including development, implementation, maintenance, user support, and system testing and evaluation.	Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.	Broad and / or strong knowledge in 1-2 clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, testing, evaluation, user support and training, maintenance and quality assurance.	Broad and / or in-depth knowledge in 1-2 clinical applications specialty area(s). Knowledge of operations, systems and functions, including planning, design, development, implementation, testing, evaluation, user support and training, maintenance and quality assurance.	Expert knowledge of clinical applications operations, systems, and functions, including planning, design, development, implementation, testing, evaluation, user support and training, maintenance and quality assurance.
KSA 02	Basic problem-solving and troubleshooting skills, with the ability to work independently and collaboratively to identify potential solutions, and develop options for resolution.	Demonstrated problem-solving skills, with the ability to diagnose problems and develop options for effective and timely issue resolution.	Strong problem-resolution skills, with the ability to diagnose problems of varying levels of complexity, and develop, test, and implement effective and timely solutions.	Advanced problem-resolution skills to diagnose highly complex problems, and develop, test, and implement appropriate, effective and timely solutions.	Expert-level problem-solving skills to diagnose problems of the most complex nature, and to develop, test, and implement appropriate and effective solutions in a timely manner.
KSA 03	Basic interpersonal and customer-service skills, with the ability to work effectively on a team and provide technical support to users of clinical applications.	Demonstrated interpersonal and customer-service skills to collaborate with team members and provide training and support to clinical providers and staff.	Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users at all professional and technical levels.	Advanced interpersonal skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.	Expert interpersonal skills to effectively train, support, and collaborate productively with clinical users and key stakeholders across all professional and technical levels.
KSA 04	Detail oriented, with basic organizational skills and the ability to manage time efficiently, prioritize tasks, and complete assignments consistently on schedule.	Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.	Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion.	Advanced organizational and project management skills to lead a team, prioritize tasks, and see projects through from inception to completion.	Highly-developed project management skills, with the ability to direct projects and lead successful teams from project  inception to completion.
KSA 05	Basic skills in written and verbal communications, with the ability to clearly convey technical information to both technical and non-technical personnel.	Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical applications end users in a clear and concise manner.	Strong written and verbal communications skills to convey technical information and instructions in a clear and concise manner to clinical applications end users.	Advanced written and verbal communications skills to convey highly-technical information and instructions in a clear, concise manner to clinical applications end users.	Highly advanced written and verbal communications to convey comprehensive technical information and training in a clear, concise manner to clinical applications end users.
KSA 06	Basic knowledge of departmental systems and procedures for executing simple tests and perform appropriate documentation and reporting.	Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, analyze, and interpret data.	Strong analytical, documentation and reporting skills to design and execute system testing, analyze performance data, and produce substantive reports and analyses.	Advanced analytical, documentation and reporting skills to apply metrics, plan and implement system testing, analyze performance data, and produce substantive reports and analysis.	Highly advanced analytical skills and expertise in documentation and reporting to develop and apply metrics, evaluate new systems and releases, plan and implement system testing,  analyze performance data, and produce comprehensive reports and analysis.
KSA 07			Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.	Advanced ability to serve as a technical leader and information resource, and work collaboratively with stakeholders and management providing guidance and recommendations on systems improvements, upgrades, industry advances and trends.	Ability to serve as an expert technical leader and information resource  collaborating with stakeholders and leaders, providing strategic guidance and expert advice on best practices and policies to enhance the quality, efficiency, and functionality of clinical information systems.
Environment	Health care (hospital, clinical, classroom setting or similar environment as the role requires.).	Health care (hospital, clinical, classroom setting or similar environment as the role requires).	Health care (hospital, clinical, classroom setting or similar environment as the role requires).	Health care (hospital, clinical, classroom setting or similar environment as the role requires).	Health care (hospital, clinical, classroom setting or similar environment as the role requires).