Comm and Network Technical Analyst 1-5

Class Specifications: D.10
Job Family: Information Technology
Job Function: Comm and Network Technology
Category: Professional
Job Summary: Involves operation of the campus, medical center or Office of the President communications network including telecommunications. Plans, designs, develops, installs and maintains communications network systems for the campus, medical center or Office of the President or a unit.

Job Level	Entry	Intermediate	Experienced	Advanced	Expert
Job Title	Comm & Network Tchl Anl 1 TX	Comm & Network Tech Analyst 2 TX	Comm & Network Tech Analyst 3 TX	Comm & Network Tech Analyst 4 TX	Comm & Network Tech Analyst 5 TX
Job Code	5164	5165	5168	4909	4910
Tracking Code	A0443	A0444	A0445	A0446	A0450
Per. Program	PSS	PSS	PSS	MSP	MSP
FLSA	Non-Exempt	Non-Exempt	Exempt	Exempt	Exempt
Generic Scope	Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined training and development planning.	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.	Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
Custom Scope	Learns to use basic professional IT concepts. Applies campus / medical center / OP policies and procedures to resolve routine issues. Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. This title is bargaining unit only. There should never be an uncovered position.	Applies moderately complex professional communications concepts. Applies relevant policies and procedures to resolve a variety of issues. Works on problems of moderate scope and complexity where analysis of situations and data requires a review of a variety of factors. This title is bargaining unit only. There should never be an uncovered position.	Applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures. Resolves a wide range of complex issues. Demonstrates competency in selecting methods and techniques to obtain solutions. Normally, you would use the bargaining unit job code for work covered by the title. If this is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential – meaning employee’s duties normally require access to confidential information which contributes significantly to the development of management’s positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees or 3) Supervisory – supervises employee as regular part of the job duties, then you would be the generic title without the TX ending	Applies advanced professional communications concepts, industry practices and relevant policies, procedures and objectives to resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods, techniques and evaluation criteria to obtain results. Normally, you would use the bargaining unit job code for work covered by the title. If this is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential – meaning employee’s duties normally require access to confidential information which contributes significantly to the development of management’s positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees or 3) Supervisory – supervises employee as regular part of the job duties, then you would be the generic title without the TX ending	Having wide-ranging experience, applies communications, industry practices and relevant policies, procedures and objectives to plan and architect large-scale local and wide-area networks and to resolve issues, up to and including the most complex, with impact institution wide at the regional network and beyond. Works on issues with little or no campus / medical center / OP precedent. Is considered a subject matter expert on campus / medical center / OP and is often recognized as an expert externally in the industry. Normally, you would use the bargaining unit job code for work covered by the title. If this is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential – meaning employee’s duties normally require access to confidential information which contributes significantly to the development of management’s positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees or 3) Supervisory – supervises employee as regular part of the job duties, then you would be the generic title without the TX ending
Key Resp 01	Learns to perform basic project planning, cost analysis and vendor comparisons.	Evaluates user and network requirements. Conducts basic project planning, cost analysis and vendor comparisons. Gathers and analyzes resource data to assist other analysts in traffic study analyses. Consults with users / departments to determine communication needs.	Performs complex analysis and takes a lead role in the design, specification and installation of distribution and access electronics. Evaluates and tests new or enhanced electronics and services. Provides expert advice to users / units on communication needs.	Evaluates broad and complex user and network requirements and design, specifies and installs core distribution and access electronics. Conducts project planning, cost analysis and vendor comparisons. Performs traffic study analysis to determine best configuration of network components.	Plans and architects large-scale local and wide-area networks. Makes decisions and / or recommendations based on analysis of data and information. Performs analysis techniques, up to and including the most complex and advanced. Directs project planning, cost analysis and vendor comparisons for projects at the campus / medical center / OP, up to and including the most complex. Applies traffic analysis to determine best configuration of the campus / medical center / OP network.
Key Resp 02	Under direct supervision, learns to evaluate requirements to determine whether an internal or other operating system is more appropriate.	Implements routine or basic communications and network system changes. Installs distribution and access electronics. Participates in the configuration and testing of basic network diagnostic tools and software.	Implements complex communications and network system changes. Participates in the configuration and testing of complex network diagnostic tools and software.	Initiates or recommends complex and highly complex communications and network system changes. Develops specifications for and takes lead role in testing and evaluation of new or enhanced network services. Participates in the development and directs configuration of network diagnostic tools and software.	Initiates or recommends large-scale communications and network system changes, up to and including the most complex. Develops proposals for new services. Consults with other units and directs, initiates and designs broad-scope networking solutions to meet the needs of research, teaching and administration at the campus / medical center / OP and with external partners.
Key Resp 03	Assists other departments with advice and guidance on communications infrastructure needs.	Troubleshoots moderately complex issues in data or voice distribution and access network components and electronics. Works directly with vendor / manufacturer technical support to resolve basic or routine hardware and software issues.	Responsible for general network issue determination and resolution. Troubleshoots complex issues in network systems software and distribution and access electronics for medium and large network installations. Works directly with vendor / manufacturer technical support to isolate and resolve complex hardware and software issues. Configures and troubleshoots systems that support network services.	Responsible for complex network issue determination and resolution. Troubleshoots highly complex issues in network systems software and distribution and access electronics. Works directly with vendor / manufacturer technical support to isolate and resolve highly complex hardware and software issues.	Resolves network issues at the detailed protocol level involving multiple systems, up to and including the most complex and advanced. Ensures that campus / medical center / OP network connectivity is operating as designed. Develops and oversees implementation of appropriate network monitoring and measurement for campus / medical center / OP and regional networks.
Key Resp 04	Learns to analyze and troubleshoot basic issues in distribution and access networks and electronics.	Participates in training opportunities for professional development.	Identifies and selects training opportunities for professional development. Participates in cross-functional group discussions, activities and efforts.	Leads or participates in cross-functional group discussions, activities and efforts.	Anticipates technical needs for unit, develops plan and coordinates professional training.
Key Resp 05	Participates in training opportunities for professional development.		Coordinates all phases of multiple, complex network projects: planning, design, procurement, implementation and documentation. Consults with other units on new or retrofit building projects and to provide advice and guidance on communications infrastructure.	Takes a lead role in the management of all phases of multiple, large-scope, complex network projects: planning, design, procurement, implementation and documentation. Provides expert advice to other units on new or retrofit building projects and communications infrastructure. May lead a team of IT professionals. Mentors less experienced team members.	Acts as a technical project manager for the implementation of selected network solutions. Evaluates requirements to determine whether an internal or other networking solution is more appropriate for projects with broad scope at the campus / medical center / OP. Guides the gathering of information during the planning stages. Represents the impact of technical decisions or situations to business advisory groups within UC and outside advisory boards. Represents the interests of the campus / medical center / OP and other research universities by serving on technical advisory boards. Works with other UC campuses medical centers or the Office of the President and research universities to develop next generation networks and services for higher education.
Key Resp 06	Learns to develop and test basic network diagnostic tools and applications.
Education 1	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training
Spec Cond 1	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
Spec Cond 2	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.
KSA 01	Able to learn effectively and meet deadlines.	Basic knowledge of professional communications and network concepts in completion of assignments and resolution of issues.	Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.	Advanced knowledge of professional communications and network systems in the completion of diverse assignments.	Expert knowledge of professional communications concepts in the completion of complex and diverse assignments.
KSA 02	Learns and acquires professional communication systems concepts.	Ability to gather, organize and analyze data in the completion of a variety of functional assignments.	Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.	Advanced knowledge of the practices and techniques of the voice and data field and the ability to determine a course of action based on guidelines.	Expert knowledge of the principles and practices within the field.
KSA 03	Learns to gather, organize and perform analysis in the completion of assignments.	Demonstrated skills necessary to resolve issues using established parameters, escalating as necessary.	In-depth experience with network diagnostic and performance management tools and software.	Understands implications of work on other areas.	Demonstrated ability to apply highly developed technical skills and knowledge to improve the effectiveness of the function.
KSA 04	Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.	Basic understanding of various network hardware platforms, network related protocols and software including basic understanding of OSI layer 2 protocols and related technical standards critical to the operation of interconnected networks.	Thorough and broad knowledge and experience working with network management systems.	Has highly developed problem solving skills to independently resolve issues using defined parameters and technical expertise.	Expert understanding of core networking protocols including a thorough understanding of all OSI layers.
KSA 05	Self-motivated and works independently and as part of a team.	Experience working with network diagnostic and performance management tools and software.	Ability to gather, organize and analyze data in the completion of a variety of functional assignments.	Clearly understands the communications and network needs of the organization and has skills needed to address those needs.	Experience successfully applying protocols to independently solve networking problems, up to and including the most complex.
KSA 06	Demonstrates problem-solving skills.	Able to learn effectively and meet deadlines.	Able to learn effectively and meet deadlines.	In-depth, advanced understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 2 and 3 protocols at a complex level and related technical standards critical to the operation of interconnected networks.	Demonstrated ability to communicate to all levels within the technical, academic and management community at the campus / medical center / OP and relevant external organizations.
KSA 07		Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.	Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.	Demonstrated ability to analyze highly complex communication hardware and software systems for maintaining a real-time resource that impacts campus / medical center / OP-wide network users.	Experience and ability to represent the operational and strategic interests of a complex organization to communities interested in using, providing services to or interconnecting with campus / medical center / OP networking services.
KSA 08		Self-motivated and works independently and as part of a team.	Self-motivated and works independently and as part of a team.	Advanced knowledge and experience working with network management systems.	Understands implications of work on other areas.
KSA 09		Demonstrated problem-solving skills of moderate scope and complexity.	Demonstrated diverse problem-solving skills.	Demonstrated ability to gather, organize and analyze data in the completion of a variety of functional assignments.	Clearly understands the communications and network needs of the organization and has skills needed to address those needs.
KSA 10				Able to learn effectively and meet deadlines.	In-depth, advanced understanding of various network hardware platforms.
KSA 11				Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.	Demonstrated ability to analyze highly complex communication hardware and software systems for maintaining a real-time resource that impacts campus / medical center / OP-wide network users.
KSA 12				Self-motivated and works independently and as part of a team.	Expert knowledge and experience working with network management systems.
KSA 13				Demonstrated problem-solving skills of unique issues and problems.	Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
KSA 14					Able to learn effectively and meet deadlines. Self-motivated and works independently and as part of a team.
KSA 15					Demonstrated expert problem-solving skills for the most complex situations.
Environment	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.
Career Path 1	Comm & Network Tech Anl 2	Comm & Network Tech Anl 3	Comm & Network Tech Anl 4	Comm & Network Tech Anl 5	Information Technology > Comm & Network Technology > Supervisory and Management
Career Path 2				Comm & Network Tech Supv 2