Student Academic Advisor 1 – 4 SV

Job Summary

Involves counseling students on academic program policies and issues. Monitors student academic progress and assists students in making appropriate educational choices and decisions. Conducts informational sessions and provides advice.

Job Title	Student Academic Advisor 1 SV	Student Academic Advisor 2 SV	Student Academic Advisor 3 SV	Student Academic Advisor 4 SV
Job Code	5139	5140	5141	5142
Bargaining Unit	SV	SV	SV	SV
FLSA	Non-Exempt	Non-Exempt	Exempt	Exempt
Generic Scope	Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined training and development planning.	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field. Independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.
Custom Scope	Under close supervision of higher-level Student Academic Advisors, uses professional concepts and practices to support, develop and advise a select student population. This title is bargaining unit only. There should never be an uncovered position.	Applies professional concepts to independently provide prescriptive advice on academic policies and procedures for an academic department / college / school, including major and minor requirements, and all aspects of course requirements for degree or program completion. Receives assistance on more complex issues. This title is bargaining unit only. There should never be an uncovered position.	Applies skills as a seasoned, experienced academic adviser. Provides advice to students on the full range of requirements for a department, college, or school with a wide variety of course requirements. Recommends solutions to progression and requirement issues. Advice may include not-clearly-defined programs such as independent study programs, interdisciplinary programs, or multiple programs. Works independently under general supervision. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “SV” ending.	Applies advanced academic advising concepts and experience, addresses the most difficult problems in academic advising, and develops solutions to these problems. Recognized as having advanced, specialized expertise for the department / college / school and / or has programmatic responsibility for a small, complex student affairs function that usually has a discrete budget or budgets, has impact beyond the unit, and involves establishing strategic goals. Is expected to identify systemic problems and issues, and propose solutions to department / college / school management on changes to department policy and procedures. Provides advice and counsel on academic advising issues to other, experienced academic advisors. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “SV” ending.
Key Resp 01	Learns to develop academic support plans for assigned students.	Monitors and evaluates students’ completion of academic requirements.	Provides advice and assistance to students on all aspects of their academic experience, including progression and requirement matters for the department / school / college.	Applying advanced academic advising concepts and experience, identifies and refers for resolution intricate student issues / grievances such as alleged discrimination, complex grade dispute issues, and students’ personal crises.
Key Resp 02	Learns to understand different learning concepts and how to best incorporate these into an individual academic support plan.	Applies professional concepts to independently provide prescriptive advice and assistance to students on academic and degree progress and major requirements for the department / school / college.	Advises new and continuing instructors on departmental / school / college and university policies and procedures.	Analyzes the consequences of departmental / school / college academic policies and recommends new or changed policies.
Key Resp 03	Provides advice and assistants to students on academic and personal skills development.	Assists students in determining a major, alternative academic options, scheduling conflicts, and similar issues.	Advises on complex transfers from other institutions such as those in the midst of advanced degree completion and coursework in other programs.	Advises chairs / deans on the formulation of department policy by advising them on areas needing clarification and identifying solutions.
Key Resp 04	Learns about academic strategies, and how to access available resources, both academic and non-academic.	Identifies student needs for programs and services.	Evaluates and advises students in petitions for exceptions to departmental / school / college and / or Graduate Division requirements.	May recommend petition exceptions that affect the requirements of multiple departments.
Key Resp 05	Monitors and provides regular updates about progress and timely assessment of student’s strength and weakness.	Refers students to non-academic resources as appropriate.	Advises new and continuing instructors on student advising issues.	Coordinates, reviews and advises department / college / school chair / dean and faculty on transferability and applicability of non-UC courses and / or courses of the organization within or outside of the department that may affect ongoing requirements.
Key Resp 06	Refers students to academic and non-academic resources as appropriate.	Applies articulated courses to program / degree requirements and certifies degree completion.	Identifies students with GPA or progress problems, advises students, and recommends appropriate courses of action by the department / school / college (e.g., academic probation, dismissal).	Based upon review of course evaluations and trends in the field, advises chair / dean and faculty on curriculum development and modification.
Key Resp 07	Facilitates effective communication and information exchange with fellow counselors.	Advises on moderately complex issues such as multiple degrees, or withdrawal from the University.	Assists faculty on determining course scheduling needs for student progression to graduation.	Utilizing advanced expertise of course content, facilitates new course approval through interaction with the Coordination of College Policy, Academic Senate, or similar organization.
Key Resp 08	Learns to design and assist with workshops related to academic support, communication and study skills.	Advises department on scheduling needs for student course progression and requirements completion.	Advises on special eligibility requirements such as Honors programs / fellowships / scholarships.	Makes recommendations for the resolution of intricate student employee (ASE) issues / grievances such as union issues, workload, and GSI appointment exceptions.
Key Resp 09		Communicates and exchanges information with other units of the organization and makes referrals to help students with their academic program (e.g., health service, disabled students program, Colleges / Schools, transfer center, academic departments, graduate division, etc.).	Confirms that students have met requirements for degree completion when there are no clear precedents or articulations, such as interdisciplinary programs or when transfer work is involved.	Advises chair / dean on establishing or revising selection criteria and procedures for special eligibility programs and courses.
Key Resp 10		Provides information to students on programs with special, clearly articulated eligibility requirements such as honors programs, awards, fellowships, scholarships, and advanced level courses.	Advises students on a wide range of course possibilities and / or ways to complete degree requirements that may not be clearly defined.	Addresses unusual circumstances, complicated selection, and student appeals.
Key Resp 11			Participates in planning academic curriculum in collaboration with chair / dean and faculty, and with other departments, to ensure student’s progress through course sequences, avoid conflicts, and ensure compliance with organization-wide policies.
Key Resp 12			Advises, identifies, recruits, and assigns to courses graduate student instructors, Readers and Group Tutors within and outside of departments.
Key Resp 13			Reviews doctoral dissertations and master’s theses for conformity to standards set by graduate division, the UC Library, and dissertation publishing requirements, and advises students accordingly.
Key Resp 14			Determines barriers, distractions, and complications affecting a student’s academic success, helps students recognize these key non-academic issues, and makes appropriate referrals for additional therapeutic counseling and / or assistance from other units.
Education	Bachelor’s degree in related area and / or equivalent experience / training.	Bachelor’s degree in related area and / or equivalent experience / training.	Bachelor’s degree in related area and / or equivalent experience / training.	Bachelor’s degree in related area and / or equivalent experience / training.
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
KSA 01	Basic knowledge of advising and counseling techniques.	Basic knowledge of advising and counseling techniques.	Thorough knowledge of advising and counseling techniques. Knowledge of multiple majors, colleges, and schools.	Advanced knowledge of advising and counseling techniques. Knowledge of multiple majors, colleges, and schools.
KSA 02	Basic knowledge of departmental/school/college courses and majors.	Knowledge of departmental / school / college courses and majors.	Thorough knowledge of college / school policies, procedures, and requirements.	Thorough knowledge of college / school policies, procedures, and requirements.
KSA 03	Basic knowledge of department/school/college policies, procedures, and requirements.	Knowledge of department / school / college policies, procedures, and requirements.	Thorough knowledge of department / school / college policies, procedures, and requirements.	Thorough knowledge of department / college / school precedents and application of policy.
KSA 04	Basic skills in judgment and decision making, problem solving.	Skills in judgment and decision-making, problem solving.	Skills in judgment and decision-making, problem solving.	Skills in judgment and decision-making, problem solving, project management.
KSA 05	Ability to multi-task.	Ability to multi-task.	Ability to multi-task.	Ability to multi-task.
KSA 06	Basic ability in problem identification, reasoning, ability to develop original idea to solve problem	Abilities in problem identification, reasoning, ability to develop original idea to solve problems.	Abilities in problem identification, reasoning, ability to develop original ideas to solve problems.	Abilities in problem identification, reasoning, and ability to develop original ideas to solve problems.
KSA 07	Written and verbal communication skills, including active listening.	Strong written and verbal communication skills, including active listening.
KSA 08	Basic knowledge working with a diverse student population, and sensitivity to culture, race, ethnicity, gender identity, sexual orientation and socio-economic status.
Environment	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.