Academic Achievement Cnslr 2 – 4 SV

Job Summary

Involves providing individualized services and support to college students who are underrepresented, low-income, first-generation, or otherwise at greater risk of academic challenges, to promote their success. Services may include academic needs assessment, developing individual study plans, recognizing and addressing academic and non-academic barriers to academic success, and counseling on other aspects that may affect student retention and academic success. Includes specializations in particular underrepresented groups, particular academic skills (e.g., research skills, preparation for graduate programs), or success in particular academic programs.

Job Title	Academic Achievement Cnslr 2 SV	Academic Achievement Cnslr 3 SV	Academic Achievement Cnslr 4 SV
Job Code	4972	4973	4974
Bargaining Unit	SV	SV	SV
FLSA	Non-Exempt	Exempt	Exempt
Generic Scope	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field. Independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.
Custom Scope	Performs a limited range of counseling and advice to targeted students. Provides straightforward counseling and advice to commonly encountered situations independently, but receives assistance for unusual situations. This title is bargaining unit only. There should never be an uncovered position.	Provides the full range of assessment, counseling, and advice to targeted students, and makes referrals to organization and community resources. Works independently, receiving guidance on complicated problems / situations. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “SV” ending.	Independently develops and administers complex programs to provide holistic counseling to “at risk” student populations, including setting program goals and objectives. Assists other Academic Achievement Counselors on most complicated and sensitive counseling situations. Advises organization management / departments / academic programs about the special needs of underserved populations. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “SV” ending.
Key Resp 01	Provides general academic, personal, financial, and career counseling across disciplines and colleges / schools to “at risk” populations (e.g., low-income, first-generation college, and underrepresented populations).	Provides multicultural academic counseling across disciplines and colleges / schools to “at risk” populations (e.g., low-income, first-generation college, underrepresented populations, etc.).	Handles most complex / sensitive multicultural, academic counseling across disciplines and colleges / schools to “at risk” populations (e.g., low-income, first-generation college, underrepresented populations, etc.).
Key Resp 02	Analyzes and assesses students’ problems and needs.	Conducts comprehensive analyses of students’ issues and needs and provides solutions and alternatives to problem areas.	Plans, develops, and administers specialized and complex programs and projects that are designed to enhance student success; manages program funds.
Key Resp 03	Conducts follow-up and outreach activities to students.	Helps students develop strategies to solve academic and personal problems.	Oversees publication in academic journals.
Key Resp 04	Assists students with graduate school applications, program selection, and personal statement development.	Works with academic departments, faculty, and department management to help resolve specific student academic issues.	Establishes and implements short- and long-term program goals and objectives.
Key Resp 05	Assists students with test preparation, techniques, and test taking strategies.	Coordinates the development, editing, and publication of academic journals, program websites, brochures, and marketing materials.	Develops curriculum for innovative academic and personal development seminars / courses.
Key Resp 06	Monitors students’ academic progress.	Assists students with the academic research process, including developing a question and hypothesis, selecting appropriate quantitative or qualitative research methods, evaluating evidence, and writing reports.	Works collaboratively with staff, faculty, administrators, alumni, and students to explore innovative approaches in meeting the needs of a diverse and changing student body.
Key Resp 07	Assists students in developing problem-solving and self-management skills.	Facilitates group discussion sessions.	Provides multicultural academic counseling, training, and guidance to staff, faculty, administrators, alumni, and students in other academic support units.
Key Resp 08	Advocates on behalf of student concerns.	Plans, implements, and teaches academic and personal development seminars / courses.	Hires, trains, and supervises the work of graduate interns and paraprofessionals.
Key Resp 09	Facilitates small group discussion sessions.	Refers students to appropriate specialized programs and resources.
Key Resp 10	Trains and supervises paraprofessionals.	Keeps abreast of student trends in higher education, particularly low-income and first-generation college populations.
Key Resp 11	Assumes liaison responsibility with academic departments, faculty, and community organizations.	Hires, trains, and supervises the work of graduate interns and paraprofessionals.
Key Resp 12	Assists with planning and developing transitional and retention programs.
Education	Bachelor’s degree in related area and / or equivalent experience / training.	Bachelor’s degree in related area and / or equivalent experience / training.	Bachelor’s degree in related area and / or equivalent experience / training.
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
KSA 01	Knowledge of the theories and practice of counseling, learning, human and career development.	Demonstrated knowledge of the theories and practice of counseling, learning, human and career development.	Demonstrated competencies and advanced knowledge in theories of multicultural counseling, learning, identity development, human and career development.
KSA 02	Knowledge of personal growth and development areas, including critical thinking, effective communication, self-appraisal, self-esteem, clarification of values, appropriate career choices, and leadership.	Knowledge in how to enhance students’ intellectual and personal growth and development, including critical thinking, effective communication, self-appraisal, self-esteem, clarification of values, appropriate career choices, and leadership.	Advanced knowledge of research methodologies and research designs.
KSA 03	Knowledge of the methodologies used to enhance student achievement.	Knowledge of the methodologies used to enhance student achievement, such as collaborative teaching / learning models, strategies for effective counseling and peer mentoring, small group facilitation and training, coaching, mentoring, and advocacy.	Knowledge and experience in working with historically underrepresented ethnic minority communities, first generation college students.
KSA 04	Knowledge of trends and issues facing low-income and first-generation college, underrepresented, disadvantaged, physically challenged, and underprepared students in higher education.	Knowledge of trends and issues facing low-income and first-generation college, underrepresented, disadvantaged, physically challenged, and underprepared students in higher education.	Knowledge in the methodologies used to enhance student achievement, such as collaborative teaching / learning models, strategies for effective counseling and peer mentoring, small group facilitation and training, coaching, mentoring and advocacy.
KSA 05	Knowledge and experience in analyzing problems and identifying solutions for problem-solving; skills and experience in developing and administering programs.	Knowledge and experience in analyzing complex situations and identifying solutions for problem-solving; skills and experience in developing and administering programs designed to meet the diverse needs of students.	Knowledge of and experience in conflict management and intervention strategies.
KSA 06	Familiarity with research methodologies and research designs.	Knowledge and experience in researching, compiling and analyzing data, and generating reports.	Extensive experience in multicultural competencies, and personal and academic crisis intervention; working with students to assist in clarification of ethics and values.
KSA 07	Knowledge of University, college, and major requirements, policies and procedures, including policies on handling student records and confidential documents.	Knowledge of research methodologies and research designs.	Advanced experience in group dynamics, facilitation, and training; comprehensive assessment of academic preparation and personal competencies.
KSA 08	Knowledge of federal, state, and local requirements to provide for access, health, confidentiality, and safety; legal and ethical issues governing the delivery of counseling services.	Knowledge of and experience in conflict management and intervention strategies.	Experience in establishing and implementing short- and long-term program goals and objectives; demonstrated effectiveness in mediation and conflict resolution.
KSA 09		Knowledge of federal, state, and local requirements to provide for access, health, confidentiality, and safety; legal and ethical issues governing the delivery of counseling services.	Knowledge of academic curricula; strong knowledge of the organizational climate, structure / organizations, and culture.
KSA 10			Demonstrated experience in planning, developing, and administering evaluative instruments for measuring program effectiveness.
KSA 11			Advanced experience in planning, developing, and administering enrichment programs / projects, academic and personal development seminars, courses, and workshops.
KSA 12			Knowledge and experience in managing funds designated for special programs.
KSA 13			Knowledge and experience in researching, compiling and analyzing data, and generating reports; extensive experience in developing evaluative instruments specific to programs / projects goals and objectives.
Environment	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.