Business Systems Analyst 1-5 TX

Job Summary

Involves technology-based analysis of business practices, processes, and problems to develop comprehensive solutions which may involve process design, data and information architecture, software development, and policy or procedural updates. Responsible for creating detailed system specifications to meet defined requirements, validating these requirements against organizational needs, and designing details of automated systems. Involved in developing user interface designs, planning and executing unit, integration, and end-user acceptance testing, and potentially creating training materials for system implementation. May lead cross-functional teams to address and resolve complex business or systems issues.

Job Title	Business Systems Analyst 1 TX	Business Systems Analyst 2 TX	Business Systems Analyst 3 TX	Business Systems Analyst 4 TX	Business Systems Analyst 5 TX
Job Code	5439	5446	5448	6434	6435
Bargaining Unit	TX	TX	TX	TX	TX
FLSA	Non-Exempt	Non-Exempt	Exempt	Exempt	Exempt
Generic Scope	Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined training and development planning.	Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.	Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems and issues of diverse scope and determines solutions.	Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues and problems without precedent or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.	Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
Custom Scope	Uses business analysis concepts. Applies location policies and procedures to resolve routine issues. Works on problems of limited scope. Follows standard IT practices and procedures in analyzing situations or data from which answers can be readily obtained. This title is bargaining unit only. There should never be an uncovered position.	Applies business process and analysis concepts and department / unit and location policies and procedures to resolve a variety of business process problems. Works on business process issues of limited to moderate scope where evaluation of processes, procedures and data requires analysis using a variety of factors. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.	Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.	Applies advanced business process and analysis concepts and organizational objectives to resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Selects methods, techniques and evaluation criteria to obtain results. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.	Having wide-ranging experience, applies business process and analysis concepts and organizational objectives to resolve issues, up to and including the most complex, with campus / medical center / OP-wide, institution-wide and / or multi-institutional impact. Works on issues, up to and including the most complex, with little or no organizational precedent, where analysis of situations or data requires an in-depth evaluation of variable factors. Recognized as a subject matter expert. Typically, the bargaining unit job code should be used for work covered by this title. However, if the position is not covered by the Higher Education Employer-Employee Relations Act (HEERA) due to one of the following reasons—(1) Confidential status, where duties normally require access to confidential information that significantly influences the development of management’s bargaining or grievance positions; (2) employed outside of California at a location with 100 or fewer employees; or (3) Supervisory status, where duties include supervising employees as a regular part of the job—then the position should be listed under the generic title without the “TX” ending.
Key Resp 01	Formulates and defines basic systems scope under direct supervision. Analyzes basic business problems and assist in the creation of systems specifications. Learns to document user requirements.	Formulates and defines limited to moderately complex systems scope and objectives. Analyzes business processes and problems to understand and validate functional business requirements to meet end-user needs. Gathers, analyzes and documents functional business requirements.	Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.	Applies advanced business analysis concepts to identify, evaluate and define highly complex systems scope and objectives based on advanced knowledge of applicable business practices, processes and systems and industry standards to meet end-user needs. Works at the highest technical level of various phases of systems analysis. Considers the business implications of applying technology to the current and future business environment.	Applies business process and analysis concepts, up to and including the most complex and advanced, while formulating systems scope and objectives relative to the organization’s business plan and system requirements. Independently analyzes large-scale business practices, processes and problems, up to and including the most complex. Regularly leads analyzes, determining methods and procedures on new assignments and provides leadership to other members of the organization. Independently performs analysis, up to and including the most complex, of system integration issues and creates interface specifications / requirements.
Key Resp 02	Applies basic IT practices to design details of automated systems.	Identifies, evaluates and develops limited to moderately complex systems and procedures. Executes unit integration and acceptance testing according to developed plan. May participate in cross-functional teams to address business process or systems issues.	Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Creates complex specifications for systems to meet end-user requirements. Involved in developing complex user interface designs. Plans and executes unit integration and acceptance testing. Participates in cross-functional teams to address complex business or systems issues.	Initiates, designs or modifies highly complex systems and procedures where standardized policies or procedures may or may not exist. Creates highly technical specifications for systems with broad impact at a campus / medical center / OP or within a large organization. Develops unit integration and acceptance testing plans and scenarios. May lead cross-functional teams to address complex business or systems issues.	Initiates, designs or modifies processes and procedures to solve technical problems, up to and including the most complex. Directs, analyzes and prepares specifications for systems having critical, campus / medical center / OP-wide, institution-wide and / or multi-institutional impact. Acts independently or may lead cross-functional project teams responsible for providing technical guidance concerning the business implications of various systems.
Key Resp 03	Under direct supervision, participates in cross-functional teams to solve business or systems issues.	Assists with project plan development and end user documentation. Gathers and analyzes data to prepare business process and procedural documentation. Assists with implementation of changes in development, maintenance, system standards and in the creation of specifications.	Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements changes in processes and procedures. Negotiates with stakeholders on the creation of specifications.	Initiates, facilitates, implements and documents work process changes. Prepares and approves or obtains approval for business process and procedural documentation. Initiates and oversees changes in processes and procedures. Sets the technical requirements for complex specifications.	Directs, analyzes, approves, facilitates, documents and implements business processes and procedural documentation changes. Directs, analyzes and prepares recommended changes in processes and procedures having critical, campus / medical center / OP-wide, institution-wide and / or multi-institutional impact. Leads project management activities.
Key Resp 04	Writes basic RFPs.	Helps develop basic user interface designs. Provides support on new applications.	Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements and revising existing system and process logic issues as necessary. Provides support and training on new applications. Guides and advises less-experienced Business Systems Analysts.	Performs highly complex analysis of business and user needs, documents requirements and translates into system and process specifications. Provides advanced support and training on new applications. Mentors experienced Business Systems Analysts and may lead a team.	Independently consults with users regarding business needs and how business systems can support those needs. Provides technical consulting on complex projects. Oversees support and training on new applications. Leads a team of business analysis professionals with the planning and execution of unit integration and acceptance testing.
Education	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training	Bachelor’s degree in related area and / or equivalent experience / training
Special Condition	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.	Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
Special Condition	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.	Must pass a background check.
KSA 01	Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.	Demonstrated ability to work with others from diverse backgrounds.	Thorough knowledge of business and process analysis functions.	Advanced knowledge of business and process analysis functions.	Expert knowledge of large scale, complex business and process analysis functions.
KSA 02	Knowledge of related areas of IT.	Intermediate knowledge of related areas of IT.	Thorough Knowledge of related areas of IT.	Advanced knowledge of related areas of IT.	Highly advanced knowledge of other areas of IT including business process methodologies and analysis techniques.
KSA 03	Basic knowledge of business analysis function.	Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills.	Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.	Knowledge relating to the design of processes and software across the organization.	Knowledge relating to the design and development of diverse and complex processes and software across the organization.
KSA 04	Knowledge relating to the design of applications programs.	General knowledge of business and process analysis functions.	Thorough knowledge of business processes and procedures.	Advanced knowledge of business processes and procedures.	Expert understanding of enterprise business needs and how business systems can support those needs.
KSA 05	Skills associated with analysis of processes and problems, information flow and architecture.	Knowledge relating to software design.	Broad knowledge relating to software design.	Advanced skills and knowledge associated with process and software design, modification and implementation.	Expert skills and knowledge related to the analysis of processes, issues, information flow, and architecture, complemented by advanced experience with process, information, and enterprise architecture frameworks.
KSA 06		Demonstrated testing and test planning ability.	Demonstrated testing and test planning skills.	Demonstrated advanced testing and test planning skills with the ability to develop comprehensive process and system implementation plans.	Expert knowledge of business processes and procedures with the ability to develop comprehensive process, system implementation and complex testing plans.
KSA 07		Skills associated with analysis of processes and issues of moderate scope, information flow and architecture.	In-depth understanding and skill in process and systems requirement documentation standards, including  use case modeling, user story creations and narrative description.	Understanding and skill in documenting highly complex processes and systems requirements, including use case modeling, user story creation, and narrative descriptions.	Strong understanding and expertise in documenting highly complex processes and systems requirements, including use case modeling, user story creation, and narrative descriptions.
KSA 08		Demonstrated strong communication and interpersonal skills, with the ability to clearly convey technical information to both technical and non-technical personnel throughout the organization.	Proven strong communication and interpersonal skills, with the ability to clearly convey technical information to both technical and non-technical personnel throughout the organization.	Demonstrated experience with process analysis, systems analysis, process architecture and systems analysis methodologies and practices including traditional waterfall, Agile, Agile Scrum, UML, UML Enterprise, etc.	Demonstrated experience with process analysis, systems analysis, process architecture and systems analysis methodologies and practices including traditional waterfall, Agile, Agile Scrum, UML, UML Enterprise, etc.
KSA 09			Self-motivated with the ability to work independently and collaboratively as part of a team. Ability to acquire knowledge efficiently with strong problem-solving skills. Ability to  consistently meet deadlines.	Proven advanced communication and interpersonal skills, with the ability to convey technical information clearly and effectively to both technical and non-technical personnel across the organization.	Proven ability to effectively communicate with executive-level management regularly, demonstrating strong interpersonal skills. Skilled in conveying technical information clearly to both technical and non-technical personnel at across the organization.
KSA 10			Demonstrated ability to work with individuals from diverse backgrounds.	Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.	Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
KSA 11				Demonstrated ability to work with individuals from diverse backgrounds.	Demonstrated ability to work with individuals from diverse backgrounds.
Environment	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.	Campus, medical center or other university setting and various external venues.