Administrative Officer 2 CX
| Job Family | General Administration |
|---|---|
| Job Function | Administrative Operations |
| Job Category | Represented |
| Job Summary | Involves managing or performing the administrative services or managing the full general operations of an academic or non-academic organization(s). Administrative services include activities in finance and human resources and may also include IT, facilities, or student services. General management activities include long and short range strategic planning in determining the mission and directing all activities of multi-disciplinary departments through subordinate management staff. |
| Job Title | Administrative Officer 2 CX |
| FLSA | Non-Exempt |
| Generic Scope | Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
| Custom Scope |
Uses professional concepts to apply organization policies and procedures to oversee a variety of ongoing administrative operational issues. Administers defined operational program. Analyzes and resolves operational problems of moderate scope. Normally, you would use the bargaining unit job code for work covered by the title. If this is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential – meaning employee’s duties normally require access to confidential information which contributes significantly to the development of management’s positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees or 3) Supervisory – supervises employee as regular part of the job duties, then you would be the generic title without the CX ending. |
| Key Responsibilities | Administers a defined operational program or activities which may include some of the following functions: finance, facilities, payroll, space planning, student services, human resources, communications, informational technology or safety. Gathers and analyzes financial and other resource data; prepares reports or analyses of operational activities, evaluates current and proposed services, etc. Functions as a resource on issues such as researching complex financial discrepancies, escalated customer service problems and vendor concerns. Develops and maintains budgets.Participates in the development and revision of standard operating procedures and guidelines. Provides guidance to supervisors and managers in developing job descriptions, facilitating benefits communications, and providing guidance on compensation programs, personnel policies, and procedures. Conducts trend analyses and helps develop resulting recommendations.Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies. |
| Education | Bachelor’s degree in related area and / or equivalent experience / training. |
| Knowledge, Skills and Abilities |
Ability to use sound judgment in responding to issues and concerns. Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing. Solid organizational skills and ability to multi-task with demanding timeframes. Working knowledge of common organization-specific and other computer application programs. Ability to use discretion and maintain confidentiality. |
| Environment | Campus, medical center or other university setting and various external venues. |
| Career Path |
Admin Officer 3 General Administration > Project / Policy Analysis > Professional |