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Collections Manager

Class Specifications – B.15
Collections Manager – 4620

March, 1979

Class Concepts

Under direction Collections Managers plan, direct and monitor activities related to the collecting of loans or bills in a campus collections department; and perform other related duties as required.

Incumbents typically develop and implement a campus collection program; plan the budget and staffing requirements; select, train and evaluate the perfonnance of collections staff; coordinate the implementation of collection policies and procedures with Systemwide Administration, other inter/intra-campus departments and outside agencies as required; develop and monitor internal procedures and controls to ensure proper accountability in the processing of Federal and institutional loan accounts; prepare fiscal and analytical reports on loan collection activity as required by Federal, State, Systemwide and campus authorities; evaluate the services of outside agencies contracted to perform collection and skip tracing activities; and monitor the interpretation of legal guidelines relating to loan collection procedures.

Minimum Qualifications

Graduation from college and three years of experience in collections management; or an equivalent combination of education and experience; and knowledges and abilities essential to the successful performance of the duties assigned to the position.