Bell Attendant

UNIVERSITY OF CALIFORNIA, LOS ANGELES
April 2016

Class Specification/Occupational Subgroup G.35

8339 Bell Captain – Lead
8340 Bell Attendant
8341 Baggage Porter

Bell Attendant

SERIES CONCEPTS

Bell Attendants perform guest service responsibilities to serve university guests in a hotel or conference center environment in support of hospitality services. These positions function over a 24-hour, 7 days a week, 365 days a year period.

Bell Attendants are primarily responsible for any combination of the following duties; welcome guests upon their arrival, escort guests to hotel or conference center rooms, transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval, open doors and assist guests entering and leaving the property, maintain constant communication with the Front Office to ensure guests are comfortable with accommodations, explain room features, supply guests with directions, arrange transportation (e.g., taxi cab, shuttle bus) for guests, keep records of service calls, communicate parking procedures rates to guests, ensure lobbies or entrance areas are presentable for visitors or guests, offer information pertaining to available services and amenities of the hotel or conference center points of interest and entertainment attractions.  

The series consists of three levels. Baggage Porter is the sub-operational entry level, Bell Attendant is the fully operational level, and Bell Captain – Lead is the working supervisory level. 

CLASSIFICATION SPECIFICATIONS

Bell Captain, Lead

This is the advanced operational level for this series.  Under supervision, incumbents typically act as working leads for groups of Bell Attendants and Baggage Porters

in the performance of duties outlined in the Series Concept; train Bell Attendants and Baggage Porters; assign, schedule, coordinate and review the quality of the work of Bell Attendants and Baggage Porters.  Positions in this class are distinguished from those in the rest of the series by the lead responsibilities and the performance of more difficult and/or complex tasks.

Bell Attendant

This is the fully operational level for this series.  Main duties include performing all key responsibities outlined in the series concept, requiring a greater degree of training, skill, independence of action, physical effort and/or experience than that typically found at the Baggage Porter level. 

Baggage Porter

This is the sub operational entry level for bell attendants in the guest services area. The expectation is that incumbents are preparing for services in the guest services areas and would progress to the Bell Attendant level after attaining the necessary skills, knowledge and competencies. 

MINIMUM QUALIFICATIONS

Bell Captain Lead

Ability to perform all manual tasks and follow oral and written instructions; two years of experience as a bell captain in guest/hospitality services; or an equivalent combination of education, training, and experience.

Bell Attendant

Ability to read, write, basic mathematical calculations, follow oral and written instructions and one year of experience as a bell attendant in guest/hospitality services; or an equivalent combination of education, training, and experience.

Baggage Porter

Ability to read, write, basic mathematical calculations, and follow oral and written instructions.

Applicants for positions in the Bell Attendant Series are expected to possess the skills, knowledge and abilities essential to the successful performance of the duties assigned to the position.